Since late October when Orange had a major disruption, at least in W. Yorkshire) I have been plagued with frequent, sometimes very frequent up to 20 tpm, dropped connections, it only lasts 10 seconds or so but is darned annoying.
At the same time my 1mbps service, for which I am still supposedly signed up to according to Orange Cust. support, has become a variable 2mbps to 4.5mpbs service. Orange Tech support are, as usual, unable to offer any help, other than try to keep me on the line as long as possible. Surely I cannot be the only person afflicted with this problem, anyone else suffering and has anyone had it corrected?
Exactly same problem here,(West London area).From reading these boards its caused by a combination of things(I think).
I'm on a Speedtouch 330 & the line stats suggest a max speed of about 3Mb, which I would be OK with, but the disconnects do drive me(well the kids!) nuts.
Not certain yet if I have cured the problem, but yesterday I upgraded the modem software from the Speedtouch website and only two drop outs so far today. The proof will be tonight, since evenings have been the worst so far.
If this is the cause, why haven't Orange advised us that we would need to upgrade the modem now they are giving us a higher mbps rate.
When you change speed you're supposed to get an email mentioning this and with a link to the update software.
Is this a general comment or do you have experience that Orange actually follow this procedure. Immaterial anyway since Orange did not e-mail me, AND according to their customer support I am still on the 1mbps speed, funny that at 3:45 pm 21/11/06 my speedtouch connection says 2.9mbps, which info. would you believe.
Is this a general comment or do you have experience that Orange actually follow this procedure. .
Hi Towny,
There's a post somewhere on here by alby28 quoting from his email. Though it (the email not the post ) could have been a lot better written.
Sorry to hear about your problems.
Sounds like you might have been moved to LLU but that this isn't shown on some Orange systems. This (system problem) might have prevented the email being sent
Regards.
Last edited by JohnM on Tue Nov 21, 2006 11:04 pm; edited 1 time in total
John, Yes Orange do confirm that I am now on LLU, why might this prevent Orange sending me an e-mail to advise that my speed has increased?
Hi,
Sorry, I guess my post wasn't as clear as it should have been. What I meant was that if Orange staff were telling you were still on 1Mbps fixed speed when your sync speed was higher, then clearly they had a problem with your records on at least one of their systems. The same problem could have been responsible for you not receiving the email.
I never thought it would happen but Orange seem to have solved my connection problems, after being upgraded to a variable speed of 2.5 to 4.5 mbps, after my exchange went to LLU, Orange have now reduced the speed to a fixed 2.2 mbps and, wonder of wonders, the dropped connection rate has virtually dissappeared.
However for anyone else suffering problems with Orange I would strongly advise them to ignore the Tech. support line on 0870 010 2462, the Indian call centre is just a waste of time and phone money.
Instead e-mail them at :- customer-service@uk.orange.com, and when they don't solve the problem first time keep persevering. Eventually someone from the UK should ring you and this will allow an even better dialogue, and hopefully eventually they will listen and learn and then put it right.
If anyone from Orange does read this website then I would urge them to close the Indian Tech. support call centre immediately If it has ever solved anyone's Tech. problems I would be amazed, but more importantly it really does p*** off their customers and is doing their image untold harm. If their management cannot see this then there is no hope for this company.
Since late October when Orange had a major disruption, at least in W. Yorkshire) I have been plagued with frequent, sometimes very frequent up to 20 tpm, dropped connections, it only lasts 10 seconds or so but is darned annoying.
At the same time my 1mbps service, for which I am still supposedly signed up to according to Orange Cust. support, has become a variable 2mbps to 4.5mpbs service. Orange Tech support are, as usual, unable to offer any help, other than try to keep me on the line as long as possible. Surely I cannot be the only person afflicted with this problem, anyone else suffering and has anyone had it corrected?
Amazingly (touch wood) my connection problems ((using speedtouch 330 modem) frequent loss of connection/no connection, errors 0734; 0619; 0680; 031 etc etc, intermittently present ever since Wanadoo was "rebranded" Orange) appear to have been sorted-AND via the Mumbai Contact Centre to boot!!
For the first time after countless calls, the advisor (Pravin) actually didn't suggest I simply "swap the filters around and re-install the modem" but advised that A. my age-old username should be suffixed with "@fs" and (crucially?) B. I should deselect the Power Management options re USB Root Hub options.
I may, of course, be speaking too soon, but at the moment everything is stable, connecting at 4.9 Mbps....must be Christmas..
How dreadfully naiive of me-its ****ed up again-although I'm currently connected (obviously) I've been getting almost constant 0680 faults, although I'm convinced the codes are random... They are now (supposedly) checking my line and I'm to call THEM back in 24 hrs!!! They said I could get dial-up in the meantime but had to call a PREMIUM RATE number to set this up...(almost) unbelievable..roll on Sky Broadband getting their act together-even if that doesn't work, at least I won't be paying for the "privilege"..
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