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< General Wanadoo / Orange Problems ~ Anyone else get this email?

Sheep454

Posted: Thu Nov 30, 2006 10:50 am

Joined: 28 Nov 2006 Posts: 315

Not really a problem, but i didnt know where else to post...

Well as the title says, i got the following email from Orange this morning..

Quote:

Hello
Great news. We're making some changes that could mean we can speed up your
broadband service - for free!

We're going to complete your upgrade on 06/12/2006 between 8am and 6pm. It'll
only take about half an hour, but during that time you won't be able to get
online. Sit tight though, we'll email you as soon as it's done to let you know
your new speed.

Firsty, they say "we COULD" they probably wont, also, recently i got upgreaded to 4.5meg and they said that was the max, so how could i be getting faster? are they sending this to every Orange customer or just those who are getting upgraded?

Also, i logged into my member centre, and it is now saying there as an order on my line, etc... and i didnt ask them to do anything to my line... so maybe they are doing something?..

Just wondering if anyone else got anything like this Smile

OrangeProblems

Posted: Thu Nov 30, 2006 10:50 am

Full information on how to change your broadband provider here. OrangeProblems.co.uk

Elhana

Posted: Thu Nov 30, 2006 5:44 pm

Joined: 11 Apr 2006 Posts: 3394

Hmm odd, if you're on 4.5 then your either on ADSL Max or LLU. Neither of which you can really upgrade further from at the moment.

Sheep454

Posted: Thu Nov 30, 2006 6:52 pm

Joined: 28 Nov 2006 Posts: 315

Yep i thought so too, thats why i wanted to know if anyone else got it.

And yeah im on MAX, but not getting 4.5mg, about 2.4 still, as i stating in the other thread, so hopfully *fingers crossed* they will upgrade me to the speed im actually meant to get...

Elhana

Posted: Thu Nov 30, 2006 10:18 pm

Joined: 11 Apr 2006 Posts: 3394

Could have been a glitch that prevented the upgrade on the first go but subsequently a retry let it go through correctly and now you get the email.

OrangeProblems

Posted: Thu Nov 30, 2006 10:18 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

Sheep454

Posted: Thu Nov 30, 2006 10:51 pm

Joined: 28 Nov 2006 Posts: 315

Hopfully, so theres a chance they might actually upgrade me to the 4.5meg they promised on my last "upgrade"?

If so, orange would have actually made me happy for once lol

Also, i've never recived that email for any other upgrades (that have gone fine)
I researched that message a bit and one hte rsults said thats the email they send when they're upgrading the exchange for LLU, but theres nothing on sameknows.com about my exchange being upgraded so... Guess i'll have to wait and see what happens next wednesday.

Elhana

Posted: Fri Dec 01, 2006 7:17 am

Joined: 11 Apr 2006 Posts: 3394

Apart from getting in touch with Orange, email probably easiest for this, and asking what the order is, waiting would be the best option.

All times are GMT

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