I'm actually typing while on hold (yet again) listening to the sugababes bang out 'red dress' for the 100th time with the odd butt clentching anticipation chipping in which comes with every silent pause and hope shattering drivel that comes out of that posh birds mouth (we may be able to help you on our website) CLASSIC!!
I Digress
I've avoided using the dreaded livebox for as long as possible as i was on starter broadband and had bought my own wireless linksys network, which worked a treat. Envious of you lot on superior speeds I went for the free broadband which came with the wifes new phone. All hell broke loose!! they first told me my area could not take more than one meg when next door is on four meg! Then the livebox didn't work, then the connection dropped regularly but my biggest bug bear is the phone will not work through the livebox, i must have chatted to our muckers in India (my name is Bert?? yeah right!) about 15 times to be told they would definately sort it out.............and then sorry we don't know how to sort it out! and we'll 'escalte' it, they love to escalte things, roughly translated ' we half arsed filled a form in you'll have to ring back in five days and go through it all again'
Anyway it's still not sorted i'm still cheesed off and my light still aint on! Anybody had similar trouble and know how to sort it please let me know
Hi,
Don't know how long you've had your livebox. It seems to take around 10 days for them to activate the talk service which puts the phone light on.
You have to power down the livebox and then power it up again.
Mine worked OK for about 3-4 months and then went dead.
Like you I'm sick of canned music and "ORANGE IS COMMITTED TO PROVIDING EXCELLENT CUSTOMER SERVICE". In my view Orange needs to be COMMITTED!!!!
Had the livebox for about four months, this is the second one as first would not connect to the net, avoided using as like i said I was using a linksys (much better job) but wanted to use talk service. I'm not after the moon on a stick I think as it's called Wireless & Talk!! Wireless and on hold would be better I think!
I've heard about the re-boot as you explained and have tried it but no joy, what's really killing my pig is having to explain the issue all over again it's basically starting again!
P.S. 'All our advisers are busy as our service is utter Shi*e and everyone's on hold trying to shout at us!'
My Talk service has not been activated after over 2 weeks. Customer Support were not very interested, so I contacted Broadband Support who have now escallated it after trying for half an hour to activate the Talk service from their end. After 3 months of Hell with TalkTalk, this is the last thing that I wanted
Embarassedjavascript:emoticon('')
Embarassed
Hi Guys, when i got my wireless and talk service and my livebox i rang up Orange Customer Services and asked them to manually activate it, and they ask you for the Serial Number of the livebox, and they activate it immediately.
I'm actually typing while on hold (yet again) listening to the sugababes bang out 'red dress' for the 100th time with the odd butt clentching anticipation chipping in which comes with every silent pause and hope shattering drivel that comes out of that posh birds mouth (we may be able to help you on our website) CLASSIC!!
I Digress
I've avoided using the dreaded livebox for as long as possible as i was on starter broadband and had bought my own wireless linksys network, which worked a treat. Envious of you lot on superior speeds I went for the free broadband which came with the wifes new phone. All hell broke loose!! they first told me my area could not take more than one meg when next door is on four meg! Then the livebox didn't work, then the connection dropped regularly but my biggest bug bear is the phone will not work through the livebox, i must have chatted to our muckers in India (my name is Bert?? yeah right!) about 15 times to be told they would definately sort it out.............and then sorry we don't know how to sort it out! and we'll 'escalte' it, they love to escalte things, roughly translated ' we half arsed filled a form in you'll have to ring back in five days and go through it all again'
Anyway it's still not sorted i'm still cheesed off and my light still aint on! Anybody had similar trouble and know how to sort it please let me know
Hi there CheesedOff matey,
Sorry you're having troubles with the phone light not coming on, and therefore the "Phone over ADSL" service not working.
I've been through exactly the same sorts of problems as you have, and my own service is still not activated, nor the Livebox phone light coming on. My Livebox was installed on 10th. November! Like you, I've been on the telephone to Orange's Customer "Helpline" and Technical "Support", and it's all a farce! Yes, and they've also assured me several times that the problem will be "escalated", but it's just a load of old TOSH!
The problem with mine, they keep telling me, is a mis-match between the Livebox serial number and MAC code - well, I wasn't the one to print out the bar-coded stickers, Orange!
Next stop for me, I think, is to write a formal, overland letter of complaint to Orange, and insist that they correct the problem within a fortnight of receipt of letter, which I'll send via Recorded Delivery. I'll also insist on financial recompense for the cost of fruitless phone calls to their stupid call centres (probably about £10's-worth!), for loss of "free" phone call service during the offending period, and for general aggravation - failing which I'll be writing to OFCOM and probably also to http://www.ispa.org.uk .
The Future is NOT Orange, and the Future with them is NOT Bright, grrrrrrrrrrrr!
" The problem with mine, they keep telling me, is a mis-match between the Livebox serial number and MAC code - well, I wasn't the one to print out the bar-coded stickers, Orange! "
Understandable, if someone put the wrong sticker on the wrong box on the assembly-test line, or got two mixed up, it could happen.
But what if the boxes were coming along the line, one sticker was missed resulting in all the following liveboxes having the wrong stickers on
Wouldn't you think in this circumstance that Orange would send out a new livebox with the correct codes by return post thereby solving the problem in a matter of days, because if what they say is true ?? ref. the serial number, no amount of escalations, tests, re-sets will solve it.
Would I appear cynical if I thought this was another stalling tactic because they have not the faintest idea of how to sort it and this is the " Orange excuse scriptwriters " latest offering
If it was the sticker at fault, they should check this anyway for problems of this sort, then they can check the serial number and MAC address hard coded into the livebox firmware itself.
If those details don't match then it's the backend system which needs to be corrected.
Anyway say one sticker was missed from the production line, that shouldn't matter for the talk service really as the livebox trys to automatically send the details and activate itself when connected. Although it would cause mayhem with wireless connections as everyone would be entering the wrong WEP keys.
I'm trying to stay relaxed!!! I've had my Livebox almost a fortnight and have no telephone service - and yes you guessed it - the bloody light wont come on!
Obviously lots of problems here - looks like Orange may have bitten off more than they can chew with this one.
So back to basics....My config tells me that "VoIP is currently: Not available". I have a phone number allocated and the config tells me that 'Phone over ADSL' is 'Enabled'.
Does ANYONE know what this means? I assume there is a VoIP server sat in the network that the Livebox logs onto. Also assume this must have your account activated to recognise you - and turn the 'Not available' to 'Available'. If that is the case. is this linked to the number allocation OR separate. I'm guessing and making assumptions on assumptions BUT can anyone advise? If there is a number allocation process and a separate VoIP server activation process then this kinda makes sense and maybe I just have to sit tight - and stay relaxed.
If not, and this is a load of tosh then I'll see how my emails into Orange fair and let you know.
_________________ The Project Manager
"I think there is a world market for maybe five computers," Thomas J.Watson, Head of IBM, 1943
Im not convinced by the whole serial number / mac address explanation , the sticker on mine has the correct MAC address (you can look it up in the admin pages through your browser) and on phoning our friends on the other side of the planet for technical support I was also told that the issue would be escalated - so I'm rebooting the livebox every night and so far no joy (but Im only 4 days into the problem so far - if only I could phone Orange support free of charge on my wireless and talk service - at least that way they would be paying for the call lol !!
If your Live Talk phone is enabled and your phone light is on, have you power cycled the Livebox? This is what is supposed to activate it your end.
The problem is that peoples Phone Lights are NOT on, despite receiving emails stating their service has been activated, and their box stating that the service is active and a Phone number allocated
Well, tonight I had an email response from Customer Service. Unfortunately it only referred me to
http://help.orange.co.uk/sessi...Id=kb10063
which is one of the articles I read before requesting help in the first place.
So I have now emailed again asking for the problem to be escalated. The length of time this has taken so far (10 days) has convinced me that it is not going to resolve itself without somebody at Orange personally acting on my case.
Has ANYONE successfully resolved this issue with Orange yet and got their phone light activated for the first time? (after a period when it didn't light following the allocation of a number and an email from Orange stating their service was active).
And do any of the Orange staff who inhabit this forum have any idea whether this issue is known and being progressed? The dearth of info is deafening
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ref. the serial number, no amount of escalations, tests, re-sets will solve it. 
