HELP! Can someone please help me to stop pulling out what little remaining hair I have left!!!
I have a strange fault affecting the Orange VOIP lines. I decided that I wanted to have one telephone for both my BT and VOIP line so that I could call out on Orange whilst allowing incoming calls via BT. After much searching on various forums, I decided the safest bet was to buy a 2-line telephone. I purchased a BT Converse 2025.
Now when I connect the BT cable, the line is perfectly clear. When I connect the Orange VOIP cable, the line is perfectly clear. However, when I connect both of them, the Orange line has a very loud Buzz which makes the line almost unusable.
I've checked the telephone out at a neighbour's house who has two BT lines - everything spot on. Both lines clear. I've changed cables, swapped lines between line 1 input and line 2 input, removed the Orange ringer wire from the BT Master Socket - all to no avail. Another forum suggested disconnecting and reconnecting to the internet until an IP address starting with 90 came up. I've done that as well.
Broadband is fine - running anywhere between 4 and 6 MB - although very occasionally it does drop out but will generally reconnect again straight away from the desktop.
All telephone lines in the house are routed via ADSL filters and the BT wiring to both the house and estate is no more than 5 years old. Has anyone any ideas about what I can do next? Please don't suggest Orange Customer Services as I would rather walk barefooted over hot coals than talk to them again. Going on past experience, all they will say is that the two lines can not be connected together in the same instrument or that my PC is faulty or that the wiring is faulty or that the Livebox needs a full reboot.
If the either line works fine with that phone seperately then it has to be down to the phone itself in how it connects them together. Especially after you've checked all the cabling etc.
So far nobody has really found a foolproof way of using both lines with a single phone as things always end up very hit and miss no matter what seems to be tried. Maybe you could try some sort of surge protection device between it and the livebox, that may help smooth things out and prevent the feedback, then again it may make no difference.
Thanks for the reply. As I said, the phone itself has been checked with two BT lines and it is okay.
Can you let me have some idea of what you mean by a "surge protection device"? Do you know of anything available? To me, it seems that there must be some sort of imbalance between the lines, but I don't know enough about telephony to have any idea what to do about it.
I don't know of anything specific on them, it's just a stab in the dark over what could help.
If both lines work fine seperately then it has to be how they're being connected together in the phone causing it as the livebox shouldn't be able to cause any problems when both lines are in use, which is part of the point to the service, to use both at once.
Thanks for the advice, but as I've said before, it is not the phone at fault. If it works fine with TWO BT LINES plugged in at the same time, then it should work fine with one BT line and one Orange VOIP. I've also just tried one of those "Combine-A-Line" switch boxes from E Bay. Again, the buzzing noise is there if both lines are plugged in. There seems no alternative available to totally isolate the Orange line from the BT line. The Orange line must have different characteritics to a normal BT line.
I have now given up and will just use two single line phones until my Orange contract is up.
HELP! Can someone please help me to stop pulling out what little remaining hair I have left!!!
Now when I connect the BT cable, the line is perfectly clear. When I connect the Orange VOIP cable, the line is perfectly clear. However, when I connect both of them, the Orange line has a very loud Buzz which makes the line almost unusable.
I have exactly the same problem with a dectsys 2200 2 line phone. On there own the BT line or the Orange voip line are both fine in either of the two inputs however when both are connected together there is always a buzz on whichever one is plugged into socket 1.
How is the call quality of VoIP? What are the best providers? I am thinking about switching from Cox to a VoIP provider. I have had Vonage and Sunrocket. I loved Vonage, but then I heard about Sunrocket and it was cheaper, so I switched. Sunrocket was horrible, so I switched back to Vonage and it was really bad. I switched back to Cox and that is what I have right now. I am thinking about AT&T Callvantage, but they don't have an agreement to transfer numbers from Cox. Would it be worth it for me to transfer my number from Cox to Verizon and then to Callvantage or should I find another VoIP provider? If you think I should find another provider which one should I switch to? I live in Rhode Island.
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