Thank you to everyone who replied to my previous post, your comments are really appreciated!

After over 8 weeks now without Broadband, I am still being fed different stories with whoever I speak to at Orange and again, I have to wait another 5 working days because the line test hasn't been performed, obviously 8 weeks isn't long enough for them to complete this task.

Each time I speak to the support team, they say that they are escalating the problem but how many times does it need to be escalated for the problem to be fixed. Their escalation procedures obviously don't work! I have even spoken to supervisors but this doesn't make any difference, the problem hasn't been fixed.

Seriously would like to change service provider but it appears that they will not compensate me for the money I have paid them for broadband, until the problem is fixed. They must have some legal obligation to refund me because they haven't provided me with the service that I have paid for.

They are offering up to 3 months free broadband when it has been resolved, reduced my monthly charge to £17.99 a month for life, I am not sure if it is worth all the hassle. They have refunded me for the dial up connection, I have also managed to persuade them to pay me an additional £30 in compensation.

Is it just the case that the Orange servers are overloaded and cannot cope with the volume of traffic because they have over sold or given away free broadband and its nothing to do with a fault on my telephone line?

I am also unsure that if it is really a fault with the line, that BT are responsible to fix the problem? Chris a supervisor said on 3rd October that Orange have their own engineers, is this correct?

Does anyone have the name and telephone number for the Managing Director of Orange, I would like to give him a call and get his comments on the above.

I have had problems since 3rd October 2006 same old story as everybody else empty promises from India. So yesterday in desperation I phoned Orange Head Office things have started to move at last however I still only managed to get 6 hours Broadband in 24 but they are phoning me telling me the engineers are working at the exchange but they have disturbed some thing and my connection is rather worse than before taking 12 hours for the modem to synch with the exchange tonight. At least I can now see they are working on the fault and have told me that my "Connection at the Exchange" has to be rebuilt, at least they are keeping me informed and its nice to talk to some body in the UK istead of India. Yesterday they phoned me 4 times and today twice.
They wont commit themselves to a date when it will get fixed but promised to keep me informed till it is. This is the C.A.T section (Customer Action Team.) Their Head Office number is 01132229100

I have been with Freeserve/wanadoo for many, many years without so much as a hiccup then Orange decided to put me on LLU and thats when my trouble stared exactly 3 months today.

I phoned India day before yesterday and I could actually hear one agent tell the other what to say to me as if he were traing him.They are a total waste of time. We should all BOYCOT companies who use call centres ouside the UK.
Waiting in anticipation for Oranange to perform a Miracle!!!!


Leighton