Free broadband deals have resulted in a downturn in customer satisfaction levels, a report has said.
According to the uSwitch Customer Satisfaction Report, most providers fail to match rising customer numbers with improved services and technology.
The survey of more than 11,000 customers found a 9% drop in broadband satisfaction levels.
The report also says consumer trust in their internet suppliers is currently at an all time low.
The TalkTalk service run by Carphone Warehouse had one of the worst scores: 70% of people expressed satisfaction with its service, placing it joint bottom with Orange - the top score was 85%.
Why do you not get in contact with us here at OrangeProblems.co.uk ???
We have contacted your consumer programmes in the past and your newsdesk - we could shed some light on why (Orange) broadband customers are unhappy. And I am sure that there are registered members on this site that would be more than happy to talk to you!
Why is it that consumers have to set up their own support services like OrangeProblems.co.uk ?
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