I don’t know how to start; I have got the same problem with wanadoo I could not get connected to the internet because of error 0721 for two months. I called wanadoo maybe 25 times but it seems to me there is no solution to get connected again they are wasting my time, making me very nervous, playing with me like a mouse. I can’t get out, I can’t get connected, I can’t get MAC code or authorization from uneducated, liar technical support.
Last time they insisted Mr.G.Ozan (me) is not the account holder they wanted to talk MRS G.Ozan who does not exist that was unbelievable and bizarre. I have sent them an e-mail it did not work either. They try every single tactics to fool you wanadoo is very professional in this way.
I am available to consider any advice from you guys. How can I save my land line from wanadoo, please somebody help me! I'm so fed up by this crook company.
I don’t know how to start; I have got the same problem with wanadoo I could not get connected to the internet because of error 0721 for two months. I called wanadoo maybe 25 times but it seems to me there is no solution to get connected again they are wasting my time, making me very nervous, playing with me like a mouse. I can’t get out, I can’t get connected, I can’t get MAC code or authorization from uneducated, liar technical support.
Last time they insisted Mr.G.Ozan (me) is not the account holder they wanted to talk MRS G.Ozan who does not exist that was unbelievable and bizarre. I have sent them an e-mail it did not work either. They try every single tactics to fool you wanadoo is very professional in this way.
I am available to consider any advice from you guys. How can I save my land line from wanadoo, please somebody help me! I'm so fed up by this crook company.
Error 0721 is often software on your PC that is causing a conflict.
AOL revenent software being high on the list of culprits.
Is your modem synching with the exchange, (i.e. is the ADSL light lit?).
In addition to AOL's software, Error 0721 can be a result of the remote computer simply not responding. This can be caused by many problems. At the customers end one likely possibility is incorrect or corrupted ADSL/Modem settings. I'd check that the modem ADSL settings are as follows:
You won't need to put in a number for the modem to dial, but if you are asked, simply enter 0.
If they appear OK, it may be a good idea to download the latest drivers for the modem then uninstall it and re-install it using the latest drivers.
Have you tried logging into the BT test domain? Enter the following login username into your modem, (password irrelevant): bt_test[at]startup_domain (replace [at] with symbol).
If that doesn't work either then your problem is on your machine. If it does work then you can try an ISP test login to bt_test_user[at]orangehome[dot]co[dot]uk[at]fs (or however your login details normally terminate).
Is your modem synching with the exchange, (i.e. is the ADSL light lit?).
In addition to AOL's software, Error 0721 can be a result of the remote computer simply not responding. This can be caused by many problems. At the customers end one likely possibility is incorrect or corrupted ADSL/Modem settings. I'd check that the modem ADSL settings are as follows:
You won't need to put in a number for the modem to dial, but if you are asked, simply enter 0.
If they appear OK, it may be a good idea to download the latest drivers for the modem then uninstall it and re-install it using the latest drivers.
Have you tried logging into the BT test domain? Enter the following login username into your modem, (password irrelevant): bt_test[at]startup_domain (replace [at] with symbol).
If that doesn't work either then your problem is on your machine. If it does work then you can try an ISP test login to bt_test_user[at]orangehome[dot]co[dot]uk[at]fs (or however your login details normally terminate).
I tried everything as described above.It is still giving error 0721
Is your modem synching with the exchange, (i.e. is the ADSL light lit?).
In addition to AOL's software, Error 0721 can be a result of the remote computer simply not responding. This can be caused by many problems. At the customers end one likely possibility is incorrect or corrupted ADSL/Modem settings. I'd check that the modem ADSL settings are as follows:
You won't need to put in a number for the modem to dial, but if you are asked, simply enter 0.
If they appear OK, it may be a good idea to download the latest drivers for the modem then uninstall it and re-install it using the latest drivers.
Have you tried logging into the BT test domain? Enter the following login username into your modem, (password irrelevant): bt_test[at]startup_domain (replace [at] with symbol).
If that doesn't work either then your problem is on your machine. If it does work then you can try an ISP test login to bt_test_user[at]orangehome[dot]co[dot]uk[at]fs (or however your login details normally terminate).
I tried everything as described above.It is still giving error 0721
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
ozanex wrote:
I tried everything as described above.It is still giving error 0721
if you've got XP or 2000 try
start -> run -> netsh int ip reset resetlog.txt [ok]
If you are using an adsl modem and you have tried un-installing the software and re-installing make sure you delete the appropriate folder or folders in programme files otherwise it will just re-install with exactly the same settings as before (hence the same error) so uninstall the software go into programme files find the appropriate folder or folders delete the entire folder for example if its SpeedTouch look for that or Thomson then delete from your recycle bin restart your computer then install the modem software from fresh restart your pc again and dont plug the modem in untill the modem software prompts you too usually after rebooting and then do the usual username and password etc,
I would disable any software firewall running while u re-install including the built in XP firewall and not forgetting to reactivate your firewall as soon as u are able to connect. if you are still getting the same error after making sure that your modem is on default etc in tools> options> connection tab and that the modem is plugged securely in the filter if all is ok its will be at Oranges end if they are not willing to help you insist on a MAC code and go elsewhere where you actually get what you are paying for, good luck.
That error is normally at the ISP end
_________________ ex Freeserve/Wanadoo/Orange Blog
Is your modem synching with the exchange, (i.e. is the ADSL light lit?).
It must be to get error 721 on a USB Speedtouch ADSL modem.
Quote:
Have you tried logging into the BT test domain? Enter the following login username into your modem, (password irrelevant): bt_test[at]startup_domain (replace [at] with symbol).
If that doesn't work either then your problem is on your machine. If it does work then you can try an ISP test login to bt_test_user[at]orangehome[dot]co[dot]uk[at]fs (or however your login details normally terminate).
Using the old BT test domain url as above only works on BT IPStream and not on an LLU line if thats is what he is on.
bt_test@startup_domain
bt_test_user@fs
Did you try these logins when you were on LLU? I've always assumed they don't work on LLU but I don't know for sure. After all it's entirely up to Orange whether they authenticate these users via LLU.
(Note the 1st one won't work on the Livebox anyway.)
Quote:
if you've got XP or 2000 try
start -> run -> netsh int ip reset resetlog.txt [ok]
That command won't work on 2000. Why do you think it will help with error 721 on WinXP?
Please copy and paste the results here, deleting at least the last few digits of your phone number but leaving the exchange name.
I was going to make a long post about the causes of error 721 and why there's so much nonsense on the web about it, but I think I've spent enough time on this thread
You'll get many different opinions on error 721 and, for what it's worth, here's mine
The bottom line is that if you've correctly installed the latest UK/BT (important) drivers then it will be a BT/ISP problem and it's Orange's responsibility to get it fixed.
EDIT: I should mention that it could be a cease automatically generated in reponse to a change in the voice (PSTN) service but that should be one of the first things checked by Orange. A proactive ISP would have a system in place to catch and ,if necessary, cancel these.
You might need to tell them that you've tried a second PC to get them to accept responsibility.
Good luck.
Last edited by JohnM on Mon Nov 13, 2006 4:54 pm; edited 1 time in total
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
That was the exact reason of my post try everything possible first as it will save a lot of time and money calling Orange and getting someone reading from a script unfortunately he probably won't get anywhere with Orange support is totally useless my last straw with them was when an agent didn't know what a router was and that was tech support but i agree with JohnM you have a lot of patience.
Yes John i tried that when i was with Orange neither urls would work perhaps its at Oranges convenience i don't know but it seems apart from Elhana on here no one from Orange seems interested in helping these people its a shame i spose all they are interested in is taking the monthly subs.
the reason for suggesting he do the "netsh int ip reset resetlog.txt" [ok]
is because it will reset his TC/IP stack and Orange will suggest he does it im afraid i know their script off by heart because rather than them admit its at Oranges end he will be on that phone for 40 mins at least with their utter nonsense and yes your right its only for XP, thanks for your input
_________________ ex Freeserve/Wanadoo/Orange Blog
when an agent didn't know what a router was and that was tech support
LOL
Quote:
i tried that when i was with Orange neither urls would work
Thanks Steve. It's useful to have that confirmed.
Quote:
the reason for suggesting he do the "netsh int ip reset resetlog.txt" [ok]
is because it will reset his TC/IP stack and Orange will suggest he does it im afraid i know their script off by heart because rather than them admit its at Oranges end he will be on that phone for 40 mins at least with their utter nonsense
Understood. You're suggesting that he does it to save time on the phone. You're not suggesting that it's intrinsically useful in resolving error 721.
You're not suggesting that it's intrinsically useful in resolving error 721.
Resetting TCP/IP shouldn't really have any effect on a 721 error as it's attempting to authenticate and thats prior to TCP/IP connection and IP assignment.
There's always the off chance it may help but I'd think if it did in this sort of situation then there's more up with windows.
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