I signed up to the £35 a month mobile phone contract with Orange to get their "free broadband" offer. After two months of messing up (saying the MAC Code I gave them didn't work etc) they finally connected me on the 19th October. Only the @ button kept flashing and I couldn't get connected. Since the 19th I have phone Orange every 48 hours but they keep telling me they need to do more line tests. I called BT and they told me the broadband line is fine but Orange say they need to do more line tests etc
The final straw came 48 hours ago when someone hung up on me. I had done Three calls in the same day and was told another, final line test was needed. So I relented and said, "If you promise this is THE LAST f**** ONE you can do it" and they said in 48 hours all would be fixed. I asked to speak to a supervisor and was told I'd get a call back in 48 hours (no such thing was forthcoming).
Today I called and was told another line test was needed. I swore at the b****** down the line and said this was not what I had been told. I insisted on speaking with a supervisor and he put me on hold, came back to say I'd have a ring back from one within two hours (that has not happened... yet, and let's face it - it won't).
I called the Orange shop I bought my phone from and said I wanted out my contract and they told me that because the broadband offer is a "free add on" I cannot get out, despite the fact I didn't need a new mobile and only needed the monthly contract for the broadband offer.
You can cancel your contract under the 'sale and supply of goods and services act 1982' which states if your supplier fails to provide a service within a reasonable time you can rescind (cancel) the contract. But do not cancel any direct debits while under contract because the Trader will find you in breach of your contract and will demand the outstanding amount you owe on the contract.
this is really worrying me because I am about 3 weeks behind being in the exact same situation as you. I only got activated last week but I get the flashing @ light so I've been on with Orange customer services several times and I get the "we need to do line tests" line. The woman guaranteed me this wasn't bull but having read a few threads on this board, I'm slowly being educated.
I'm being sent a new modem, in replacement of the Livebox - which i'm told might be unsuitable for my line. Will keep you guys posted but my advice is to kick up a stink over line tests. This is Orange's way of avoiding sending out an engineer and they WILL keep doing them until something bites (I got the manager of the store I bought my contract from to personally call them)
I'm being sent a new modem, in replacement of the Livebox - which i'm told might be unsuitable for my line. Will keep you guys posted but my advice is to kick up a stink over line tests. This is Orange's way of avoiding sending out an engineer and they WILL keep doing them until something bites (I got the manager of the store I bought my contract from to personally call them)
Hi Calum,
I think you will find the ' new modem' is another stalling tactic !
If the Livebox is not suitable for your line the only other modem Orange supply is the old Speedtouch modem, which was replaced by the Livebox, due to the Speedtouch not being able to cope with much above 2MEG
There would be no reason to send a lower spec. modem, Livebox will cope with low and high speeds, Speedtouch will cope with low speeds but not high speeds
The line test c**p is also a stalling tactic.
You will read of many in the same situation, given the same bull about a faulty line, modem, softerware et al, who move to another ISP and low and behold a miracle occurs, the new ISP provides a faultless service on the, "according to Orange", faulty line wonder how ?
which i'm told might be unsuitable for my line.
It couldn't be that Orange are unsuitable for the line could it ?
GUESS WHAT. JOIN THE CLUB. I WAS ONLINE ONLY 4 WEEKS WITH MY NEW £35 PER MONTH CONTRACT AND FREE BROADBAND AND IVE BEEN WITHOUT 5 WEEK UPTO YET AND AGAIN THERE SENDING ME AN ADSL MODEM WHEN IM WIRELESS JUST TO GIVE THEM ANOTHER 7 DAYS TO SCRATCH THERE HEADS. WHAT A BUNCH OF NO W*NK**S
Ive had a BT engineer out to my line, had new box and wire all way through house which has cost me money. Had a test done from my box in my house right up to the exchange and in the exchange and he said the line and exchange is perfect and he gave me his mobile number and told me to tell Orange to give him a ring and he put them in there place. Then i rang them and told them about this and they said " it might be a problem in the exchange"?? This is after i told them the engineer had tested in exchange. Think they been smoking sumat they shunt...dreamers!!!
Caml down, take a chill pill. Try a different modem first. The liveboxes dont always work. If a standard USB modem cant connect then you have the proof that the problem is either your line, the exchange or something else
Caml down, take a chill pill. Try a different modem first. The liveboxes dont always work. If a standard USB modem cant connect then you have the proof that the problem is either your line, the exchange or something else
Chill pill, if you had payed out what i have to replace equipment and had engineer out for no apparent reason if the fault is within the exchange then you would be a little pi**ed off too. what gets me is they lie and lie and it takes 5 weeks to suggest trying another modem when they should have done that from the start. then if that fails go towards looking at the line/exchange....dont ya think like. you Orange in disguise!!
this is really worrying me because I am about 3 weeks behind being in the exact same situation as you. I only got activated last week but I get the flashing @ light so I've been on with Orange customer services several times and I get the "we need to do line tests" line. The woman guaranteed me this wasn't bull but having read a few thre
ads on this board, I'm slowly being educated.
I am in the same position. I complained my speed never went above 2mbs and was told thar my speedtouch modem could not handle the 8 mbs I am paying for . They sent me a live box which is just as slow ,I have checked what I should attain on my line and that is 7 mbps. Phoned again and was told they were going to do a line check, found a fault on it and was told to call back in 48 hours. Phoned back and was told to call again in 2 hours , called 2 hours later and was told that BT had "not resloved the issue" and could I phone in another 48 hours....I am getting very angry now !
this is really worrying me because I am about 3 weeks behind being in the exact same situation as you. I only got activated last week but I get the flashing @ light so I've been on with Orange customer services several times and I get the "we need to do line tests" line. The woman guaranteed me this wasn't bull but having read a few thre
ads on this board, I'm slowly being educated.
I am in the same position. I complained my speed never went above 2mbs and was told thar my speedtouch modem could not handle the 8 mbs I am paying for . They sent me a live box which is just as slow ,I have checked what I should attain on my line and that is 7 mbps. Phoned again and was told they were going to do a line check, found a fault on it and was told to call back in 48 hours. Phoned back and was told to call again in 2 hours , called 2 hours later and was told that BT had "not resloved the issue" and could I phone in another 48 hours....I am getting very angry now !
this is really worrying me because I am about 3 weeks behind being in the exact same situation as you. I only got activated last week but I get the flashing @ light so I've been on with Orange customer services several times and I get the "we need to do line tests" line. The woman guaranteed me this wasn't bull but having read a few thre
ads on this board, I'm slowly being educated.
I am in the same position. I complained my speed never went above 2mbs and was told thar my speedtouch modem could not handle the 8 mbs I am paying for . They sent me a live box which is just as slow ,I have checked what I should attain on my line and that is 7 mbps. Phoned again and was told they were going to do a line check, found a fault on it and was told to call back in 48 hours. Phoned back and was told to call again in 2 hours , called 2 hours later and was told that BT had "not resloved the issue" and could I phone in another 48 hours....I am getting very angry now !
It's scary that this lack of connection isn't going to be rectified easily.
I've had a connection using the speedtouch modem for over Three years without any problems whatsoever. Then being foolish I thought I'd go wireless and upgrade to a livebox, keeping the same 2 mbs connection (speed was never an issue). The livebox was delivered as promised, setting up with the Ethernet went smoothly and had a faultless connection for Three days all was well, so I splashed out on two wireless connections at a cost of £29.99 each It was then the nightmare began. For over a fortnight the line has been dead. Every evening I spend an hour on the phone going over the same question and the same excuses give. First I was told there was a problem with the line. Then it was the livebox. Fed up and frustrated I asked to speak to a supervisor. Who was very apologetic and gave me 2 months free connection. Last night I threatened them with a new isp HEY PRESTO this seemed to be the magic words. Within half an hour my line was up and running with the livebox
They promised me a call back today as they are now, finally, sending out a BT engineer (only after the Orange shop called them and told them to sort their s-hit out) but................................... no call back!
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
wonder how ?
