well im an idiot. i took Orange up on the wireless offer. phone and broadband package. livebox has never worked have spebt hours on the phone to the call centres which resulted in 1 of there staff saying " yes the livebox is cr#p sorry"
so now im left tied into a contract unable to use the livebox but unable to get out of the contract as the broadband part of the package is free so whilst i could change isp's i would still be paying over the top for my phone part!.
on a lighter note though i have just sent this email off to Orange.
hello,
im hoping you can help, i recentley contacted Orange about cancelling my contract (in actual fact i contacted yourselves vioa the phone about 9 times) on the last occasion i was told i would need to speak to a supervisor. however she was busy at the moment but would call me back within the hour....that was a little over 216 hours ago.
obviously i am less than happy at the lack of customer service i have received from Orange.
i dont expect i will be getting a call back from yourselves (after all you dont get any money from dialling my number whereas you do get money when i call you)
however it does make me feel better to tell you how lousy your services are, and it gives me great satisfaction to cut and paste this to all the various forums that i have found re Orange.
strangely enough i recently had a call from a company doing a customer satisfaction survey of Orange...that was fun as well
as a result of your lousy service i will be looking to cancel my contract asap with yourselves. no doubt you will then contact me loads asking me to come back or reconsider. when i get that call ill call back in an Orange hour with my reply.
please feel free to reply to this with your normal computer generated email telling me to contact one of your customer support representitives.
yours
"the futures bright , the futures going to be less Orange"
kev
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