Sent this today, will post reply, or lack of..............
On 30th October I upgraded my account from 512 Kb/sec to 8Mb/sec and since then have seen no speed increase.
Two calls to customer service and one to technical service have failed to produce a satisfactory answer (although the staff were polite and patient). Download speeds are stuck at approx 512Kb/sec, the same as before the upgrade.
Looking through forums on www.dslzoneuk.net and www.orangeproblems.co.uk shows that I am not the only one to suffer such problems. All the information I have indicates that my line is capable of 6.5 to 8 Mb/sec. Can you please advise:
1) What the problem is (is it possible that the software/hardware which limits download speed has not been correctly reset during the upgrade process, or my BRAS profile at the exchange is stuck on 512Kb/sec?)
2) How, and how quickly, you propose to rectify the problem.
For your information
Current connection info is:
DSL Status: UP
DSL Modulation Mode: GDMT
DSL Path Mode: FAST
Downstream Rate: 608 Kbps
Upstream Rate: 288 Kbps
Downstream Margin: 31 db
Upstream Margin: 31 db
Downstream Line Attenuation: 20
Upstream Line Attenuation: 11
Downstream Transmit Power: 0
Upstream Transmit Power: 0
This e mail and your reply will be posted on the web sites mentioned above for the benefit of others.
Many thanks in anticipation of your help.
Shaun Walsh
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
