After two and a half weeks of broadband downtime – and major ineptitude on the part of the so called tecnical support service (well documented elsewhere Im not surprised to see!) my ISDN connection finally reappeared a couple of days ago. During this time I had been persuaded to upgrade my half mb line to Broadband max (I had planned to upgrade my line speed anyway) as a possible solution to my loss of connection. As my Livebox had arrived during the prolonged outage I set about installing it. I was rather amazed to see that thing it actually worked, despite having an Orange logo on it – whoo hoo thought I!
Short lived joy!
I left the live box connected, pc on overnight only to realise the following morning that I had no internet connection. The box had a steady @ light and the pairing light was also a steady red, but the line had been dropped as best I could tell. I then realised that unlike the speedtouch modem I didn’t know how to “connect” nor could I see any obvious to indicate the broadband status as I was used to checking with the USB modem.
I ended up reinstalling from he CD in an attempt to try to get the connection back - only to get the message saying that the Livebox cant connect to the pc, probably due to the Firewall. Both Firewalls were turned off – although it initially worked just fine the night before with Bit Defender being on anyway.
I checked the Ethernet connections through XP and all seems fine and connected, Ive rebooted, changed form red to yellow socket, gone back to factory settings, everything I can think of but I still get the same failure to connect / possible firewall problem!!
Before I embark on yet another soul destroying and no doubt utterly pointless saga with the helpdesk that might as well be on another plant – is there anything obvious Im missing!! I have a wireless card I haven’t installed yet, so could try a wireless link this time which might work! At the moment.
Im back to using the speedtouch, which at least is working as it should - although I am experiencing a "the remote computer has not responded" error here also on login occaisonally. Does anything on Orange broadband work as it should?!!
This site was setup so that customers of Orange can communicate and share Orange's lies.
I, like thousands of others, fell victim to the jokers Orange.
My broadband was offline for 2 weeks and I was givent the usual excuses 'ring back in 48 hours, line fault blah blah'.
Your best bet is to leave and move to a great ISP like Idnet.
The @ light shows it's connect to the line, if it's flashing then it's not. Can you access the livebox through putting 192.168.1.1 into internet explorer?
Hi yes just want to say if its saying about a firewall i guess your doing it wireless if the @ light is solid leave the livebox dont touch it. The firewall message just basically means that the software cannot detect your wireless adaptor so it thinks theres a firewall blocking it. thats ok its perfectly normal its just the crap software. All you basically need to do it connect the livebox and computer up using your wireless connection ignore the cd software you dont need that, as long as you have the wep key (found on bottom of livebox) should ll be ok to connect wireless. The software is only basically to configure livebox and put shortcuts on desktop. you can configure livebox manually once the wireless is connected
Cheers. The confusing but is that the first time I tried to connect the Livebox it worked fine!! However, I now know, as does most of the country, that the Orange server itself is down - not the adsl line this time - which is why I can no longer use my Speedtouch as a back up. Of course on Saturday morning when I first had these problems I never suspected anything like this and immediately blamed the Livebox. However, nothing I’ve tried since as got me past this failure to connect problem.
Would the Orange server being down cause this failure to connect error on my Livebox? I have yet to try the wireless connection as this seems pointless if the system cant log me on!!
Well Im sorted!! Changed Lan cable and I got the livebox to connect finally. Also by fiddling with the settings I also got the wireless connections to work! And I figured out how to get Outlook Express to use the lan connection and not insist on using the modem! Not a bad nights work! However, I can still only get connected at 608 kbs when I should be able to get nearer to 3 meg not Ive upgraded from my uncapped 512 line – so all is not that rosy!!!
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Changed Lan cable and I got the livebox to connect finally. Also by fiddling with the settings I also got the wireless connections to work! And I figured out how to get Outlook Express to use the lan connection and not insist on using the modem! Not a bad nights work! However, I can still only get connected at 608 kbs when I should be able to get nearer to 3 meg not Ive upgraded from my uncapped 512 line – so all is not that rosy!!!
