I got my <a href="http://www.maccodes.co.uk">MAC</a> from Orange (at the end I was only getting dial up speeds) and moved to BE Unlimited (Excellent service would recommend it). BE charged me on the 25/02.
Orange took a payment on the 20/03. I assumed this would be the last one, but I got an email telling me when they are taking the next payment.
I contacted Orange and they say they have no record of the service being switched. I have connected both BE and Orange to resolve the situation.
I have asked both parties to resolve this.
Is this a normal problem with Orange. Surely they must know when the service is disconnected?
Can anyone tell me of similar situations they have experience and how they dealt with it
Thanks
I moved to o2 (now Sky) in early July after Orange wanted to increase my price from 25 to 32 pounds. I told them straight away that I was moving and asked for a MAC code. They didn't send it to me but when I rang them they eventually gave it to me. They have now charged me, once on 24 July and intend to again on 22 August 2009. I've written to them pointing out their own terms and conditions which basically say that if they increase prices more than the RPI (28% in my case) then 7 days notice is all they need to be given. I've asked them for the money to be refunded and we'll see what happens!
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