I can get through to Hotmail using any account except my (main) Orange one. All my gmail/hotmail/yahoo accounts are alias names used for various reasons. My Orange account is my "proper" account that uses my name so sending to my friends hotmail using another of my accounts is no good - they won't know who I am!! (Yes, I could set up a new Hotmail account in my own name).
In fairness to Orange it is not their fault, and it is annoyingly common for service providers' spam filtering to block domains or IP ranges. No doubt they will have a heck of a job persuading Microsoft to trust their SMTP servers/IP ranges.
I suggest that what the industry needs is a "trust" agreement between reputable providers, or a rapid response process.
Email outgoing problems yet again, people were not recieving my emails so I tested it to our live.co.uk,aol and even our Orange account nothing arriving , yet again they change the homepage and totally mess up the email .
Anyone thinking of using Orange email, dont its totally untrustworthy, you never know if anyone is going to receive it or even if you can log onto it .
Customer service. you might as well phone the speaking clock ,they just read from a script and there are never any problems at oranges end, but the problem is always resolved without any changes from my end.
Modererator on this page a waste of time never any input , never any answers just like Orange in general.
The only answer I ever got from Orange was it was Microsofts fault for puttting a patch onto their software , but other email providers Aol etc didnt have that problem , maybe Orange dont have any decent software guys or they just dont care.
Eric
Eventually had to bite the bullet and send to all contacts that I iwill now be using our AOL email address , not sure if the outgoing emails dont get there or they are just spammed by AOL.microsoft & google based email accounts but either way just impossible to use Orange or wanadoo email addresses if you want anyone to receive it
Tried a while ago to get any info from Orange about the problem but they really are a waste of space, they will blame anything -The time of day. Angle of the sun
Microsoft, our cat, oh & maybe im pressing the wrong keys .
Joined: 15 Aug 2006Posts: 8Location: West Yorkshire
They will always try to shift the blame, like they did with the DNS issue last year. Once I'd spelt it out in plain English to them they finally admitted it was their fault.
Contract is up in September, they are on trial to then. If this is not fixed soon, or there are any more problems I'm off.
In fairness to Orange this is not their fault. It is an endemic problem with service providers (in this case Microsoft) trying to protect their customers from spam (a good thing). To be honest I can't see a solution to it. If all "reputable" providers signed up to an agreement not to block each others traffic then the spammers would quickly only use those providers to hijack with bots etc.
My contract with Orange was probably up ages ago (cunningly it doesn't tell you anywhere when you log in to "My Account"). Problem is they are still easily the best deal I can get at £8 pm for up to 8Mb, and I get a very resonable 4-6.5 Mb download all the time. My exchange is not unbundled so I have very little choice in providers.
Tim091 is on the money there. On the opposite side of the coin the main issue with an ISPs email service (or any popular email service for that matter) is that they often find that huge numbers of customers machines are compromised via a phishing attack or infected with malicious software which hijacks the users account to send masses of spam via SMTP.
Malicious software has changed dramatically in the last 5-10 years. You used to be able to tell if your computer was infected with a virus as something would be visibly wrong. Nowadays it's in the malware authors interest to make sure that their virus goes undetected, meaning there are huge swathes of infected computers out there churning out spam from an unrelated 3rd party, all going on under the nose of the unsuspecting user.
If anyone here has actually tried getting an SMTP server removed from a blacklist they would know that it can be a very long winded process which could take weeks, months or even years to resolve.
Now I am finding other domains aren't getting my mail. Private companies, not yahoo, gmail etc.
If the problem is still SMTP address/IP range being blocked then how has it spread to others? Unless some hosting uses Microsoft Live mail servers which seems highly unlikely then I am stumped. And stuffed - pointless having this email address now it seems.
As I understand it not one single piece of mail sent from any Orangehome.co.uk address to any hotmail or live.co.uk address is getting through. That must be tens of thousands of mails a week (a day?). I am surprised that not many people seem to be shouting about it.
Oh, Orange been blacklisted again? - it's becoming a yearly occurence this!
Last time it took 3 months before they sorted it, and then they won't treat it with much urgency. You'd think they would actually put up a message on their website/webmail pages to let customers know too - but that's not their style usually to be proactive/helpful.
I'll put through a support call myself later. Frustrating thing is that in my experience with issues such as this and Intenet Everywhere over the years, is that they don't seem to inform their support/customer teams properly, and so each call gets treated like an individual problem that may only be confined to that user - rather than properly seeing the big picture that lots of users are all affected (i.e. it's an Orange/global problem, not a user/individual mailbox one).
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