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< Problems with upgrades to 8Mb ~ crawling to a halt

stevieC

Posted: Tue Jun 21, 2011 8:44 am

Joined: 16 Apr 2008 Posts: 53

thanks, Borednow.

will try to implement livebox move/test sometime during next few days - understand diagnostic difficulty!
stevieC

OrangeProblems

Posted: Tue Jun 21, 2011 8:44 am

Full information on how to change your broadband provider here. OrangeProblems.co.uk

stevieC

Posted: Tue Jun 21, 2011 3:28 pm

Joined: 16 Apr 2008 Posts: 53

Hi, Borednow.

i have just managed to stretch all relevant cables/connections sufficiently to plug Livebox into the test socket - not that much differnece.

noise margin 9.2 dB
attenuation 53.5 dB
attainable download 4647

does this mean anything?!!!

am now putting everything back the way it was - before I break my neck on the Livebox!!!

StevieC

Borednow

Posted: Tue Jun 21, 2011 10:44 pm

Joined: 13 Aug 2007 Posts: 2049

You didn't grab the same set of stats, this is what you had :

Quote:

attainable download rate : 3898rate - downstream 3869
upstream 900

So it looks like the test socket has proved you have a problem with the extension.

http://www.kitz.co.uk/adsl/soc...ket.htm

Check the main B.T. socket and if any wires are connected to IDC pins 1,3,4 or 6 then gently disconnect them from both the main socket and all extension boxes. You should only have wires connected to 2 and 5 as per the link above.

stevieC

Posted: Tue Jun 28, 2011 3:25 pm

Joined: 16 Apr 2008 Posts: 53

thank you for your last reply, Borednow.

Instead of disconnecting wires in the socket, in the first instance, in the spirit of experiment, I have unplugged the telephone and fax from the line connected to the ADSL filter .
This has resulted in noise margin reduced to 4.8dB, download speed of 3949, attenuation more or less the same at 53.

Does this make sense and is it possibly the root of my trouble? If it is, then I will have to put up with it, as, believe it or not, we still have to have the fax available.

StevieC

OrangeProblems

Posted: Tue Jun 28, 2011 3:25 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

Borednow

Posted: Tue Jun 28, 2011 4:03 pm

Joined: 13 Aug 2007 Posts: 2049

stevieC wrote:

I have unplugged the telephone and fax from the line connected to the ADSL filter

Now we're getting somewhere Idea

In the filter I guess you have a doubler which allows you to plug in a phone and a fax ?

If so then remove the doubler and add back the just phone and check again.

If OK then remove the phone and add just the fax and check again.

If OK then the doubler is the cause.

stevieC

Posted: Wed Jun 29, 2011 10:42 am

Joined: 16 Apr 2008 Posts: 53

well, no, I don't have a doubler connected to the filter as such.

The fax connects to the phone outlet on the filter and the phone connects into the connection on the rear of the fax - so technically there is only one connection into filter.

have just checked stats again:

with everything connected
noise = 12.3
attenuation = 53
downlaod = 3834

with fax only connected - exactly the same

with phone only connected - exactly the same.

So it would appear that the fax etc may be the cause of the problem as the figures were better with nothing else connected - so I guess we'll just have to put up with it. The curious thing is, that it is only since the 'upgrade' that it has been so noticieably worse - the fax etc have always been connected and have always basically worked!!!

many thanks
StevieC

Borednow

Posted: Wed Jun 29, 2011 11:07 am

Joined: 13 Aug 2007 Posts: 2049

stevieC wrote:

The fax connects to the phone outlet on the filter and the phone connects into the connection on the rear of the fax

Try putting a filter into the back of the fax then plug the phone into that filter.

stevieC

Posted: Fri Jul 08, 2011 7:56 am

Joined: 16 Apr 2008 Posts: 53

sorry, have been very busy with 'stuff' for the past week oo so, and have only just located spare filter; will do this later.
But in the meantime, the 'improvements' made by Orange to the service are becoming more and more unlikely and unbelievable; yet again this morning, within about 10 minutes of connecting, the connection dropped and the dreaded page 'http408/409 server too busy to display the page' advice appeared - and no, one cannot refresh the page, have to close down and re-connect; this is becoming a pain, together with the connection flowing like molasses ie slowly. All this has noticeably become far worse since the 'improvements' and the merger with whoever it was - I suspect they simply have too much traffic and not sufficient capacity to deal with it.
GRRRRRR
stevieC

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