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< Wanadoo / Orange / T-Mobile / EE are Monitoring this site... ~ Orange broadband speed problem

f1terry

Posted: Thu Jun 30, 2011 6:44 pm

Joined: 28 Feb 2010 Posts: 13 Location: kettering

Hello

The results using the BT test socket

BT test

Test1 comprises of two tests

1. Best Effort Test: -provides background information.

Download Speed
158 Kbps

0 Kbps 2000 Kbps
Max Achievable Speed

Download speedachieved during the test was - 158 Kbps
For your connection, the acceptable range of speeds is 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :1472 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 1298 Kbps

2. Upstream Test: -provides background information.

Upload Speed
347 Kbps

0 Kbps 444 Kbps
Max Achievable Speed

>Upload speed achieved during the test was - 347 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 444 Kbps

Router

Internet
Connection status: Connected (0:00:10:46)
Connection mode: Always on
IP address: 2.26.99.66
MAC address: 00:26:91:D0:41:65
Default gateway: 213.1.112.244
Preferred DNS server: 193.36.79.100
Alternate DNS server: 193.36.79.101
Downstream rate: 1472 kbps
Upstream rate: 444 kbps
PPPoE pass-through: Enabled
ADSL Line
Status: Cable connected
Line mode: G.992.3 (ADSL2)
Maximum line rate: 1472 kbps (downstream) / 444 kbps (upstream)
Noise margin: 10 dB (downstream) / 4294965392 dB (upstream)
Line attenuation: 50 dB (downstream) / 33 dB (upstream)
Output power: 17 dBm (downstream) / 12 dBm (upstream)
Address Translation (NAT)
Status: Enabled
NAT table: No entries
Dynamic DNS
Status: Disabled

Refresh

I have also checked the router settings using the normal set up and they are identicle.
I cannot do a new BT test because you have to wait one hour between tests.

Thanks
Thanks

OrangeProblems

Posted: Thu Jun 30, 2011 6:44 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

Borednow

Posted: Fri Jul 01, 2011 7:44 am

Joined: 13 Aug 2007 Posts: 2049

At least you've proved that it is a problem that exists external to your property.

Only 0range and B.T. can resolve the fault, there's nothing more you can do except keep pestering 0range.

f1terry

Posted: Sun Jul 10, 2011 4:34 pm

Joined: 28 Feb 2010 Posts: 13 Location: kettering

Hello again
to keep you up to date I had an email from customer support saying that the problem would be fixed by the 6-07-11 but it was not.
I rang Orange again and eventually got to speak to a supervisor who stated that the speed would be fixed in 48 hours.
The speed is still the same.
I have e-mailed Orange again today as it is pointless ringing technical support because they ask you to do the same tests and ask the same questions and you get nowhere.

Does anyone know if you can Email someone at Orange that will sort out this problem?

Thanks

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