I'm having exactly the same problem, spent many hours on the phone to the no-help desk. What makes it worse Is that I have two other properties with <a href="http://www.maccodes.co.uk" target="MAC">Orange</a> broadband on the same exchange (both LLU) one of which was migrated at the same time as the one that ended up on ipstream. It should be illegal for them to advertise up to 20mb if they are only selling you an up to 8mb product. It's not up to 20mb if the technology they use to give you the connection has a max speed of 8mb.
hi csutcliff,
thanks for your message, and sorry to hear you have the same issue.
Do you remember how the package was sold to you? where you told you would be on LLU or IPStream? You should avoid the 0range call centre, in my opinion it should be shut down as the people there are not well trained/able to deal with customer queries.
Instead, you should email them, that way you have the correspondence in writing if you want to take it further. use this for to start an email discussion with them:http://help.orange.co.uk/orang...-broadband
Also please keep watching this topic as I'm looking for more people who have been affected by this issue. If there are many of us, we can join together to confront 0range about this.
p.s. I'm in contact with 0range at the moment about this, let's see what they will do for me, I'll post back here.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
