Yes indeed, your comments about the Indian call centre I would completely agree on - it appears to be a mechanism to divert customers from actually contacting someone in Orange who is responsible.
Let's see if this is your experience - you call, they are ALWAYS experiencing a large number of calls (which means they don't have enough operators) - and they REALLY value your call.
The Indian call centre then responds by talking as slowly as possible and making sure that they cover their backs - clearly in the Orange mentality it is far more important to ensure that their low-cost overseas support team are protected from abuse than it is to ensure that their CUSTOMERS who pay for all of this get a result.
I've been fighting with Orange for YEARS and they are getting worse and worse by the minute. We've just tried to get a low-cost broadband deal of them - and after a MONTH after signing up we've still no connection and DESPITE the major inconvenience for us, we've just TODAY told them to shove the contract - if I see as much as a WHIFF of a bill for the modem I'll have them in court. After 2 weeks of no connection we rang them up only to find they'd screwed things up and needed "up to 10 days" to get the connection working. Today we were back to square one, being offered a connection in 5 days... sorry, no. Their Indian call centre people cannot handle ANYTHING outside of the narrow scripts they are given - I could write an ADVENTURE PROGRAM with more intelligence than we as Orange customers are given over the phone. They don't understand the products they sell and they don't appear to understand their customers - or care for that matter.
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