It would still end up in Wanadoo paying some one else for wholesale other than BT and isnt them thats doing the LLU but getting peering lines like the BT centrals so a wholeseller which apart from very few that I know about apart from Easynet, Bulldog and Tiscali who are capable of unbundling so many exchanges.
This is still all reliant on that 1 statement from the Wanadoo employee who I would like to clear that up for me please.
Site AdminJoined: 07 Apr 2006Posts: 784Location: United Kingdom
Hi guys
Thank you for your comments.
I waffle a little, but the blue text are the points to note here!
After speaking to a senior representative from Wanadoo's PR this evening, I posed some direct questions to her (to which she did not know the answers and had to phone me back with them!!!). The phone call went along the lines of (blue bits are verbatim et literatim):
Wanadoo PR: Hello! As promised I am calling you back [this was at 17.15 this evening]
Me: So, what news do you have for me?
Wanadoo PR: Well, I am waiting for a response from our engineers
Me: So you have no news?
Wanadoo PR: Your case is being dealt with at the highest level........ It's been escalated to our CAT team (Customer Action Team).
Me: But you have no news for me?
Wanadoo PR: An engineer is being sent to the exchange to look at the problem. They are going to chack the BT equipment.
Me: BT equipment? But I thought that you now have your own hardware at the exchange...
Can you tell me, precisely...
Who are you sending to the exchange? A Wanadoo engineer, a BT engineer or a third-party engineer contracted by Wanadoo? Also, who owns the equipment that the engineer is going to look at? Wanadoo, BT or a third party?
Wanadoo PR: Errmmm.. Not sure.
Me: Pardon?
Wanadoo PR: Well, I have just been told this information to give to you.
Me: Well, could you please find out and call me back this evening with the answers please.
Wanadoo PR: Errmmmm... OK
So I wait for the phone call to be returned.
ANSWERS:
Wanadoo are sending out a third-party contracted engineer to the exchange to look at Wanadoo's hardware.
So, I ask, why were you telling me earlier that there is a BT fault that needs rectifying, and why, for the last 8weeks and 6days have your technical support been blaming BT... BT do not even own the equipment.
And in response.. Errmmmm...
I then decided to tell this senior PR representative that Wanadoo have not been giving the correct information to me, and many other customers. I also advise her that I shall be writing to BT explaining that Wanadoo are quite happy to tell customers that BT are to blame for their failings...
Well, my saga continues... As it is nearly past two in the morning, I feel that I have had enough for tonight! I can't believe how much time I am having to spend on this. I have been promised compensation by Wanadoo... We'll see!
Until my phone call from Wanadoo tomorrow, I am still none the wiser!
I got the lastest edition of Computeractive seems like the word is spreading cause they got a reader complaining about the sane issues. They have some good advice on dealing with ISPs. Suggest people pick up a copy
Wanadoo, until recently, had no physical hardware in the UK beyond callcenters and head offices as far as i know.
The company is registered in France too..
So they need to contract people to do the work for them. for LLU exchanges it'll be a contracted party to do the work, and for other work it'd be BT to work on their exchanges..
It's not the best run system TBH.. :-/
_________________ -----------------------
Ex-Wanadoo Employee as of beginning of 2006
----
My Disclamer:
Information given as Goodwill, and is not binding in ANY form.
Wanadoo PR: An engineer is being sent to the exchange to look at the problem. They are going to chack the BT equipment.
Me: BT equipment? But I thought that you now have your own hardware at the exchange...
[color=darkblue]Who are you sending to the exchange? A Wanadoo engineer, a BT engineer or a third-party engineer contracted by Wanadoo? Also, who owns the equipment that the engineer is going to look at? Wanadoo, BT or a third party?
Wanadoo are sending out a third-party contracted engineer to the exchange to look at Wanadoo's hardware.
So, I ask, why were you telling me earlier that there is a BT fault that needs rectifying, and why, for the last 8weeks and 6days have your technical support been blaming BT... BT do not even own the equipment.
I then decided to tell this senior PR representative that Wanadoo have not been giving the correct information to me, and many other customers. I also advise her that I shall be writing to BT explaining that Wanadoo are quite happy to tell customers that BT are to blame for their failings...
The way LLU works (in some cases) is that BT provide the line from MDF to the customer.
BT also provide the LLU Operator with cabling to connect the MDF to the LLU operators HDF and from the HDF to return the telephone service to the MDF for connection to the existing BT equipment.
The LLU operator provides the cabling from HDF to their equipment and the return to HDF of telephone service.
From HDF to HDF via the equipment is the LLU operators responsibility, from customer to HDF and HDF to telephone equipment is BT's responsibility.
If there is a fault the LLU operator can only check and fix their equipment from the HDF.
If the LLU operator suspects (or diagnoses) a fault between HDF and customer a joint visit (BT and LLU operator rep) to investigate the BT supplied cabling (HDF to MDF)is required.
In summary
Customer to MDF is BT (all broadband)
MDF is BT (all broadband)
MDF to HDF is BT (LLU only)
HDF to LLU equipment is LLU operator (LLU only)
LLU equipment is LLU operator (LLU only)
Wanadoo do have equipment installed in BT exchanges for their own use, it is labelled as Wanadoo equipment.
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