I'm sorry. I can't quite remember what step of the process you're at now. I've only just put in a claim for the refund and this was the first letter I received after emailing the ISPA last week.
Best of luck to us all in getting what we deserve.
Small Claim Cout best route, they have to appear in person to defend their action otherwise you are granted the case.
Just think how much time effort and cost it would take for them to appear with all their paperwork to appear in a local court.
I would think they would settle/refund you as soon as they have had the court summons. Don't forget to add all your reasonable costs to the claim. Such as time in talking, emailing ect to Wanadoo/Orange, letters to them say at a cost of £5.00 a time, stress, lack of connection if you did loose any connection time etc.
Heres the address for head office:
Orange Home UK plc
Verulam Point
Station Way
St Albans
AL1 5HE
no point. if you write to that address, they'll send you to rotherham address. if you write to rotherham for attention of eric abensur Managing director, they look at it sharpish!!
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