skiba and cherrion, I don't understand why either of you feel the need to rub our noses in your excellent Wanadoo/Orange service. Bully for you but I've not had broadband in 2 months and 8 days and just spent the last hour literally crying on the phone for help. I've never been rude or disrespectful to the Wanadoo staff. As admin said so well, we have the right to receive the service that we paid for. None of us are whinging here for no reason. We are honestly trying to get our service restored after being patient for so long. I hope you never have the same experience as mine. Then you'll really know how frustrating it can be to be going in circles while nothing is done.
BTW, everyone, I've posted the next episode of my saga at my personal blog where I'm trying to use the power of citizen journalism to bring attention to our campaign. The post is reproduced here.
Documenting my problems with Wanadoo/Orange Wireless & Talk. Two months and eight days since I lost broadband.
Wanadoo/Orange is continuing to string me along with no hope of a restoring my lost broadband. Today, I made my weekly call to check on the status of my account and was told that my line had been cleared and no problems were found meaning that to Wanadoo/Orange I had broadband connection, which I DO NOT. After trying unsuccessfully to reach the tech support staff, Kelly at the Ventura call center, extension 34418, I spoke to John who told me to ring customer support so they could patch me through to the Special Provisions Team (SPT). But he tells me to wait until later because the system is down. I decide not to wait and call back immediately. Surprise surprise, the system doesn't seem to down for other people. What the @#!
I call Wanadoo/Orange customer service who says they can't let me speak directly to the SPT team but he'll do it for me. No conclusions. I ask customer service to let me cancel but they can't unless they get authorization from technical support and they can't transfer me. So I call tech support again, the sixth time I've dialed Wanadoo's number that incurs phone charges.
Tech support guy Martin, ext 34617, takes down all the details of my recent troubles AGAIN so he can authorize me to cancel my account. We verify that I've factory reset the Livebox router at least Three times and reinstalled the Livebox software at least Three times. But one thing we haven't done yet is to try a new Livebox router. So Martin has been asked to put in another line test (the 4th by my count but the 3rd by theirs). Results will be ready within an hour. If they can't find a fault with my line, they'll send me a new livebox. If they do find a fault, they'll try to fix it. We'll see.
All this means that I'm not at all close to being able to cancel my account. Now I'll have to wait until Thursday to see if anyone from Wanadoo/Orange tries to contact me as a result of writing the ISPA. Why won't they let me out of this circular dial-up hell?
I didnt mean to. I think that all the problems shows that LLu should be tested nin more than 1 area. If the only test in 1 area they can keep a close eye on the connections and make sure it all goes smoothly. But shouldnt they be doing this to all LLU customers. But I think this shows that no matter how mucyh faster speeds LLu can get you, IPstream is mostly more reliable.
I didnt mean to. I think that all the problems shows that LLu should be tested nin more than 1 area. If the only test in 1 area they can keep a close eye on the connections and make sure it all goes smoothly. But shouldnt they be doing this to all LLU customers. But I think this shows that no matter how mucyh faster speeds LLu can get you, IPstream is mostly more reliable.
I forgive you. In any case, my time in London is limited. Sooner or later I'll get to move to Singapore or back my native Silicon Valley where I know I'll get excellent internet service. Meanwhile, the clock is ticking and the risk of my having a stroke is rising.
What a surprise!!! I called wanadont today to hear the same old chestnut -''Your problem is with Alcatel's engineers, call back in fourty eight hours for a progress report...'' sounds painfully familiar, oh well.
What a surprise!!! I called wanadont today to hear the same old chestnut -''Your problem is with Alcatel's engineers, call back in fourty eight hours for a progress report...'' sounds painfully familiar, oh well.
Its quite obvious that these people who have got good service,
WORK FOR Orange, why else would you look for this site and then register?
or need to get a life and stop looking at sites that dont concern them.
As for the 400 people, that is just this site, put in "problems with wanadoo" into google and see how many pages pop up, there are plenty of other forums with people experiencing problems, they just dont know about this site.
And as for saying that to complain about having to talk too an Indian call centre is rude, try talking to them! I have nothing against Indian people but they are 1000s of miles away, English is not there first language & its a very cheep way to provide 24hr cover. It is very frustrating when you have to repeat everything you say to them 3-4 times cos they dont understand your accent. And dont forget they are taking away jobs from this country.
If only 200 people out of 2m have a problem WHY does it take over 3 months to sort it out if at all?
ORANGE instead of getting your employees to spread propaganda, spend some time sorting out our problems. (theres only 200 of us)
As for the comments about the call centers based in India, I have an American accent so I don't have much trouble communicating. BUT the staff there are severely limited in what they're able to do. They cannot transfer your call to a specific extension, they can only advise you based on a script, they cannot let you speak to a supervisor, etc., etc.
Almost every global company outsources and I don't have a problem with that with respect to the global economy, but they should at least train the staff properly and empower them to provide quality customer service!!
As i said in an earlier post i have contacted the ISPA, within one week they have managed to get a WANADONT representative to contact me in writing.
Basically the letter gives me two options-
REFUND ALL LINE RENTAL TOTALLING £53.97 AND ARRANGE A TECHNICAL CALLBACK(for what its worth)
CANCEL MY ACCOUNT AND WAIVE THE CANCELLATION FEE(which is good of them......)
The fact i have paid for internet connection that i did not get seems to have been forgotten, but hey at least i get to end my relationship with Orange.
SERIOUSLY GUYS IT TOOK THE ISPA JUST A FEW DAYS TO SORT Orange OUT. I URGE EVERYONE WITH Orange ISSUES TO CONTACT THEM DIRECTLY.
How would the Orange Advocates who post on here, boasting of their 'flawless service' feel if I was to turn up at a family funeral telling them how pleased I was that all my family were still alive?
Here's something for you all to think about:
Until November of last year I was perfectly happy with Wanadoo, having been a customer since the days of Freeserve. Things change. Having experienced first-hand the appalling nature of the call centre staff since my initial Wanadoo problem, I find the comments defending Wanadoo/Orange somewhat amusing.
If you wish to pay Orange a compliment, look a little further down the main page. You'll find a separate section, for that very purpose! For the terminally stupid, here's a handy link to make it even easier - http://www.orangeproblems.co.u...um.php?f=7 .
Now, go and post your comments in the relevant place, and cease with the incredibly pointless and not-at-all helpful praising of a company to which you owe nothing, in a thread that doesn't merit it's inclusion.
Sorry but that post was just damn rude. So according to your rules we are only allowed to talk about the bad service. Well sorry I am not being told what to do by someone that I dont even no. I know it makes you feel bad but some people actually have a good service with Orange.
Sorry but that post was just damn rude. So according to your rules we are only allowed to talk about the bad service. Well sorry I am not being told what to do by someone that I dont even no. I know it makes you feel bad but some people actually have a good service with Orange.
Which is entirely irrelevant in a forum entitled 'Are you having Orange Problems'. If you find my post offensive, I find it even more offensive that you feel that comments such as "actually no, I have had nothing but fantastic service from Wanadoo/orange. The curstomer service is always helpfull. I have never had any connection problems(Porbaby because I am still on IPstream)", or "I like reading about the problems that some other people have had." qualify as constructive advice to a poorly treated customer of Orange.
Whether or not you find my post offensive is equally irrelevant. The unbelievable depth of Orange Customer Support's incompetence is of infinite offense compared to anything I could post on here, and therefore renders your above comment doubly worthless. Again, I refer you to the section within these forums that is for the specific purpose of 'sticking your brown little nose up Orange's capacious orifice'. Your input, as is, has no place here.
As you can see, 'my rules' are that you use some common sense and post your inane comments in the appropriate place. Additionally, as you are only 15 years of age, and therefore unable to enter into a credit agreement, I would suggest that you haven't got a clue what you are talking about, you poor deluded boy.
Sorry but what has a credit agreement got to do with anything. So because I am 15 I am automatically stupid am I. I kow a damn dight more than most people(computer wise). But anyway Could you just please keep your insults to a minmum. Regardless of your service that does not give you the right to take your anger out on other people.
Sorry but what has a credit agreement got to do with anything.
The fact that 'mummy' and 'daddy' pay for your internet access.
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So because I am 15 I am automatically stupid am I.
See previous question for your answer, you tiresome little oik. Incidentally, stupidity is a product of nature and nurture. I won't question the source of your intellectual lackings, but you are, indeed, correct to do so.
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I kow a damn dight more than most people(computer wise).
And a darned 'sight' less than most about spelling, grammar and etiquette. I'm a little over the age where 'my dad is bigger than your dad' might come into play, so I won't ask you to list your IT credentials.
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But anyway Could you just please keep your insults to a minmum.
Sure, when you keep your pointless comments to the appropriate forum.
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Regardless of your service that does not give you the right to take your anger out on other people.
Nope. Your own own stupidity is what granted me the original opening.
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poor deluded man
How clever, you paraphrased my own insult rather than coming up with something original. This also proves you to be a hypocrite of the highest order. 1/10 - Must try harder.
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In any case, my time in London is limited. Sooner or later I'll get to move to Singapore or back my native Silicon Valley where I know I'll get excellent internet service. Meanwhile, the clock is ticking and the risk of my having a stroke is rising.
