If Orange were to follow the new regulations in the spirit of the law then they should provide the MAC without any reference to outstanding contracts.
Where they choose not to do this then they should not use any outstanding contractural obligations as a means to putting people off being issued with a MAC.
Yeah I agree it shouldn't be used to put people off but at the same time people do need to be aware of the consequences of using the code while in contract.
Orange have already had one compliance notice served on them for failing to publicise a MAC process on their website as required by law. Having now done that it still fails to comply with the information required under the new regs and I understand they are about to get a further compliance order to rectify this mis-demeanour.
Where does it say on the Orange web site about the MAC process??
Where does it say on the Orange web site about the MAC process??
There is a link at the bottom of Paragragh 17.3.2 of the Terms & Conditions or if you go to Help & Support, select Broadband and type in kb732 this will get you to the MAC Process.
Since a second complaint to ofcom Orange are now complying with the required two methods of contact when requesting a MAC.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
