I was given a number by someone on this forum (01132 98 2005 (Orange Escalation)) and called them.
They said ok sir have received your letter of complaint and can see you have waited way too long to connect so i will try my best to help.
Long story short....he sent an engineer to my house the engineer found a problem at the local exchange and got me connected.
AND best of all...i'm on LLU not standard broadband so when they say up to 8 meg i really do get up to 8 meg....if on a good server for downloads like Microsofts for example my download speed stabilises at about 780 kbps....F*** Yeah.
I have made 4 monthly payments since November(4 x £17.99) without any service and over 50 calls to TS (total cost £45.00). Customer services tell me that I can have a refund of the monthly payments plus 3 free months and an upgrade to 2mb at a reduced price of £12.99. Should I believe this?
I've been told I must wait until Monday next 18th Feb when tech support will call me to make sure everything is working OK (fingers crossed it is at present) Then I can get a refund. Thank you Orange .. you are too kind!!
WATCH THIS SPACE - I'll let you know what transpires.
That is strange because I asked for a refund, reduction or compensation in my monthly payments because I was not getting the service I was paying for. They told me it was not possible to do either of these things.
It just goes to show that they can't even agree about that if they said you could have a refund.
I AM LEAVING Orange. JUST WAITING FOR WAITROSE TO CONNECT ME WHICH SHOULD BE BY THIS SATURDAY.
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