but line issues customers equipment isnt there problem. if u get a line test done and u call back and ur told its awaiting update its BT's arse that wants kickin.
And who should be kicking BT's backside when Orange request a line test and its not been done. Certainly not you and me the end user. In respect of ADSL the line is in the domain of the ISP and as such it is their responsibilty to chase hard on behalf of the end user to ensure that end user, their customer, is kept happy. For ADSL, Orange are a paying customer of BT. An approach of saying that its BT's problem and Orange doing nothing about it is a case of Orange cultivating the poor service in two directions. One to us the customers and one to BT their provider. Why am I not surprised, because its Orange!!!!!
Loomer wrote:
That sounds about right. There's no point getting annoyed with Orange if it's a line problem. The fault is sent off and engineers, be it BT or LLU, address it as and when they feel like it.
I echo my comment above. Orange are providing a service. The fact that that providing part of that service relies on a third party does not remove any obligations.
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
Quote:
kcwood100 wrote:
but line issues customers equipment isnt there problem. if u get a line test done and u call back and ur told its awaiting update its BT's arse that wants kickin.
why would it be BT's arse want kicking when people pay Orange for the service its up to Orange to provide that service if they cant then they are in breach of contract but of course when a subscriber wants their MACOrange are reluctant to give it to them or if they are still under their contract Orange remind them about that its a shame that they forget that, contracts work both ways and people are realising what a bunch of cowboys they really are just read the main forums, but come 14th of february they wont be able to carry on delaying MACS and giving out invalid ones.
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