I have been with Orange 20mb unlimited for the past 6 months. When I joined I was stated a max speed of around 3mb. I know this is an average speed line check. After installation I received around 2.5mb downstream. Remember this was six months ago. After around Three months later my speed started dropping to 2mb...yes I was sharping my knives ready for some action. The best is yet to come. Now within the last week, my speed has dropped to a sarcastically happy 0.8mb downstream. Nothing has changed with the router, cabling (actually I have been using the internal socket from the start, not the outer socket). So now I have come to my final tether. I am begging all my Orange readers and Orange technicians, please I beg you please investigate this. By the way, my next door neighbor has BT homehub, and is getting 3.5 mb solid. I am in the E14 area, poplar exhange, 2.24km away. My murderous line stats now are:
Statistics Downstream Upstream
Line Rate 800 448
Noise Margin 17.6 dB 16.0 dB
Line Attenuation 60.0 dB 31.5 dB
Output Power 12.4 dBm 16.3 dBm
But should I do now. I have checked my line with on the BT site http://www2.BT.com/faults and it stated my line was ok. This is freaking me out, yet to mention my family are fuming at the disgraceful speeds whilst just trying to browse.
So whats next, who do I call, and what should I say to aid this and speed this to a higher tech level who can fix this.
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Download speedachieved during the test was - 434 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :800 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
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Well you are definitely connected to BT's IPStream product via 0range and not their up to 20meg LLU product.
And the IP Profile, 500kbps, is what is limiting the connection.
If you have a main BT socket that has a lower half that unscrews and detached from the back box then inside you will see another socket, this is the test socket.
Plug the router with a microfilter into this test socket then run the BT speedtester again and post the results back.
I have always been using the test socket from day one.
Apologies I missed that in your first post.
Can you post your router's stats page on here ?
If you're not sure how, you need to enter http://192.168.1.1 into your browser then login using admin with password admin then depending on which router you have look for something like Statistics.
You need to post the data such as Noise Margin, attenuation, Errors
With an attenuation of 65dB, you are a long way from your local exchange, the line length is likely to be at least 5Km, so your connection speed will never be much more than approx. 1500kbps.
The SNRM of 17.8dB is what is causing the current low connection speed/low IP Profile.
As you are using the test socket then it is likely the cause is external to your property, i.e. the exchange or somewhere on the line between you and the exchange.
It's indicative that the attenuation has moved from 60dB in your first post, to 65dB in your latest....this really confirms an external fault.
The only other possible cause is the router, the cable connecting to router to the BT socket and the microfilter......my money is on an external fault.
You need to keep pestering 0range to get a BT engineer out.
Always best to call. They'll need to go through the scripted checklist so they'll probably start with plugging the router into the test socket
Just tell them what your IP Profile and Noise Margin are and that those results come from the test socket which indicates a problem between you and the local exchange......you will need to be very persistent but stay calm and polite
I have received a feedback email from Orange. I have copied the relevant part below:
---------------
Thanks for your email.
I'm sorry to learn that you're having problems with the speed of your
broadband service.
It's worth noting that we're not affiliated with the mentioned website,
as such, to allow us to investigate this matter further, please perform
Three speed tests be advised the site will only allow test to be carried
out at 3 hourly intervals via the main socket using a wired connection,
then contact our dedicated technical support team on 0844 8738586 with
the results.
The test will last a couple of minutes. It's important that you don't
use your internet connection for any other purpose at this time, as this
could affect your results.
You'll need to provide a few details about your internet connection and
rate to obtain the results, it only takes a few seconds and you can
follow the instructions on screen.
Finally, you'll need to record the following information:
What time of day you are experiencing problems?
How long you have had the problem for?
Actual Speed test results:
Downstream: _______________ Kbps
Upstream: _______________ Kbps
Date/Time tested: _______________
Downstream: _______________ Kbps
Upstream: _______________ Kbps
Date/Time tested: _______________
Downstream: _______________ Kbps
Upstream: _______________ Kbps
Date/Time tested: _______________
What web page are you trying to view when experiencing slow connection?
What are you trying to download when experiencing a slow connection?
If you have any further queries then please do not hesitate to get in
contact with us again.
Kind Regards
Jason Simpson
Broadband Support
REF:WOOBB
---------------
I have already supplied this is my original email to support. What do you think I should do?
contact our dedicated technical support team on 0844 8738586
Once the test data has been supplied it's best to keep this one point of contact otherwise you'll just waste time. But you need to keep on at them otherwise nothing will happen.
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