If I am home during the day I'm lucky that I can achieve 6mb but come the evening over the last couple of weeks it drops to an average of 0.35mb never gets to 0.50mb, my line is rated at 7.1mb, I just surf, no data downloads file sharing etc, may exchange a couple of emails a day and may spend 30 minutes or so on Utube, its like being on dial up again. I'm on Broadband plus thats free with my mobile contract, do I have any complaint as its free
Its exactly the same for me even though im on the paid unlimited service, and i am currently in a dispute with them over it. I got sick of their " Check your settings" routine and continually harrassed support until they stopped doing that , i doubt whether anything will improve but doing nothing isnt an option. I am not happy paying full price for a half baked service and i suspect you arent either. Its not good enough is it ?
I decided not to waste time and money talking to a script reader in Delhi, I'm afraid it brings back too many bad memories (I was desperate and they did not have a clue) anyhow I stumbled on a Orange problem page where you could email direct and 24 hours later I got a very helpfull (although not problem solving) from Matt in customer care, I no longer feel alone or just a number (thanks!)
He gave me a list of things to check and to compile 3 speed checks then get on the phone to tech support (hopefully in the uk), will keep forum posted!
Even with the current problems I like Orange services but having Virgin 50mb cable sitting outside my front gate, its very very tempting!!
Joined: 13 Nov 2009Posts: 408Location: South East Essex
So many users (not just 0range) experience this dramatic slowdown during peak times. It's caused by congestion on the BT IPStream service which ISPs rent where they haven't got their own equipment in the exchange. This is very costly for the ISPs as they have to buy the bandwidth & that tends to cost more than they charge their users.
What can be done?
Either switch to an ISP with their own equipment or failing that one of the smaller ISPs like PlusNet, Zen or Xilo.
If I sign up to PlusNet how can I check if my speed is not going to drop below what is deemed acceptable minimum Broadband speed of 0.512mb in the evenings?
..anyhow, orange ask me to check my speeds 3 times a day,
Saturday 13/11
11:15am 2.24mb, up .32mb ping 113ms
6:30pm 1.01mb, up .32mb ping 106ms
9:20pm 0.48mb, up .34mb ping 145ms
This is the first time that my day time speed has been this low, at 9am this morning (Sunday) I'm getting 6.37mb, up .37mb ping 97ms, this is close to the line max speed and is really cool to use, The livebox is plugged into the BT socket where it enters my home, WiFi is off and I am using a quality cabled connection. B T has done many line checks and they say I'm fine, I guess that the exchange is at its max capacity.
Called Delhi this morning, 35 minutes wasted, "because you have a good connection speed this morning my system is giving an error message, call back this evening"
I have emailed Matt at CC to request a number to call for a UK based help or to get someone to check the exchange.
It's pointless try to get anything from 0range on this. It's congestion pure & simple.
Got an email saying that there is no UK contact number, thats funny because last year I spoke to a techie who was from "up north" any how the latest news, tonight when my speed hit 0.15mb I called Delhi and after giving my details I was expecting to start it all again "have you....." but no she said hang up and she would call me back! an Orange call back, now thats a first! and as I have a rubbish mobile signal a land line call was needed.
Anyhow after a bit of a fiddle she still could not get a result on a line test so she could not escalate the problem, from what she says that unless the check finds a problem the system does not allow any futher action, so she is going to call me back tomorrow.... its all a lark init.
Sitting by my phone waiting for the promissed call bac, I check my mail and see one from Orrange, a survey on customer care......and at the end is a space to write stuff, which I did, I hope someone reads it!!
anyhow last night after speeds got down below 0.20mb I kept a close eye doing tests every 30 minutes or so and by 11:30pm it was creeping up again to 1.4mb which is better than nothing, this morning again a healthy 6.33mb, as it happens looking at other line speed tests in my street and close by it seems during the day I'm faster than those on B.T and Talk.Talk but lagging a little from the house with 47mb Virginn cable, how cool is that household!
Just been looking on another BB suppler forum where you get the customer care using their full names and they actually book a date and time when an engineer is going to visit you, now thats how its done Oorange!
Email back from Oorange, so they do seem to realise I have a problem......
"Thank you for your email.
I am sorry to hear that you are having issues with your connection
speed, on checking your account it is showing that a line test has been
done on your line, it is currently being investigated and once we have
any further information we will contact you, at present I am unable to
provide a time scale for this to be resolved.
If you have any further queries then please do not hesitate to get in
contact with us again."
In other words the exchange is stuffed to capacity and unless they can not close the exchange door at night they will continue to do not a lot, I guess if enough leave Oorange my speed will increase....
Strange that the helpline told me that a line test could not be done?
After failing to call me and do an evening line test, today I recieve another Email that if I have slow speed out side peak hours I should contact Delhi again...and added that BT may be slowing my speed in the evenings, why would they do that all of a sudden?
I'm not giving up on this.
Does anyone from Oorange read these posts actualy have any clout at all? I'm even be happy if it reach a minimum of .512mb.
I spoke to B.T and they say they would not reduce the line speed so much, would not have any reason too.
I mailed Oorange to advise this also asking if its not resolved then how I could get my MAC number, got a reply with my number asap, I guess thats the easy way to solve the problem (no more moaning emails from me!) me being stroppy will not give them the easy way out!
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
