Hi its my first post any help would be appreciated.
Previously I was using Be with no problems and connecting at 3.2 - 3.4meg.
When my phone contract came to an end they offered me a home select package for little extra money. So I took it, first mistake!
Now my speed has dropped to 1.4meg, thats the best I can get.
Phoned customer support for about 1 week now, just stuck in a loop, not very helpful at all. Basically they say my line can support a maximum speed of 0.8meg and should be grateful I recieve that! The End...
Mmm that has gone through my mind quite frequently...
I have been told if they do not fix my speed issue I can leave and return to Be* it takes one month from first issue.
I use the Banbury exchange, any ideas who could provide the best service?
Your router should be connecting at around 4000kbps with an IP Profile of 3500kbps.
If you have an NTE5 main BT socket, it has a split faceplate, the lower half unscrews, remove it and plug the router into the test socket inside and check the router's stats again
On Be* you had an ADSL2+ connection, on 0range you have an ADSL IPStream Max connection.
Yes, the IPStream connection should have a default SNR of 6dB when the line and connection is in good condition.
But it appears that your line/connection is not in good condition because even in the test socket the router will not connect any faster than around 1300kbps.
In the test socket plug in an analogue corded phone and dial 17070, select option 2 and if there is the slightest noise, even a faint hiss, then report it to whoever you pay your line rental to, either BT or 0range.
I will carry out a line test later tonight, do I have to really listen to the line carefully?
How can Orange get away with it, they said my line can support a maximum of 1mbps! I should be happy with my speed?
Any sound whatsoever is a voice fault....even the slightest hiss....that's why it's called the Quiet Line Test
As regards 0range....I don't know why they say these things, being in India they know you're not going to be able to knock on their door and pester them !
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
it takes one month from first issue.
