As title, is this at all possible? I'm at my witts end with the livebox, and the fact I would have to spend 20 mins on the phone to the indian call centers with some arrogant sod telling me that there is no problem with it (Im qualified by microsoft to do this sort of thing, somehow I doubt he has anything)
Thanks but unfortunately I'm trying to completely and totally get rid of the livebox. Do you know of any routers that would support the rj11-rj45 system, or any software I could install onto the router to support it?
Also whats the position with Orange if i replace the livebox in terms of support and warrantee?
If you get another router then you would need to subscribe to another VoIP supplier but Orange's VoIP product would not be usable with a 3rd party router.
I've been looking back through your posts, thelongmile, did you ever change the wireless channel on your livebox ?. Your problems could be attributed to a neighbours wireless being on a similar frequency. There are only 16 channels and since they overlap by a good margin, they need to be at least 2 or 3 channels away from next doors not to interfere.
I've been looking back through your posts, thelongmile, did you ever change the wireless channel on your livebox ?. Your problems could be attributed to a neighbours wireless being on a similar frequency. There are only 16 channels and since they overlap by a good margin, they need to be at least 2 or 3 channels away from next doors not to interfere.
Thanks for the suggestion, Indeed I have tried this, what's strange is that it's not the wireless connection thats dropping, but the WIRED connection.... bizzare eh?
Hi there, I work for Orange and might be able to help.
As Borednow has advised, our Second Line service is only available when using the Orange Livebox. If you are experiencing problems with your Livebox, please send an email to customer.services@orange.co.uk, including your personal contact details and username from this site, and I can give you a call to discuss.
In order that your email is forwarded to me quickly, please add "Darren Orange Response" in the subject field and also in the first line of your mail.
Provided the Livebox is first in line then another router can be bridged and used for wireless. The Livebox is then available for your VoIP.
I definitely agree with you Borednow. Actually, I called an technical support to ask this question and it is definitely available for VoIP. So, I am also using Livebox with my VoIP phone and I have no problem of using it.
The posting above is over a year old although this message thread has had a recent entry so I guess my entry will have a readership.
Now considering Live Box and the VoIP functionality. I have a couple of issues which I wish to air here:
1) It has been almost Three months since I have been able to use the VoIP facility and following an almost 90 minute call to the help desk it was decided to send out a new Live Box to "solve" the problem. With all new wiring leads and recently purchased phone connected to the replacement router it was disappointing to find the VoIP still didn't work and furthermore the help desk was unable to determine why it wouldn't work. I would point out that during the whole time the Internet was working just fine.
Now for a whole host of reasons I don't want to change ISPs, I just want what I have to work! So I called in a certified MS professional to get my VoIP service working. Logging onto the router it was discovered that there was no segment of the menu that specifically showed the settings for VoIP or even just an indication whether the service was live, disabled or even configured. This lead onto issue 2.
2) The engineer I called in carries around a selection of routers and even an analog telephone adaptor and it would be the simplest of tasks to use any of this replacement kit if only the configuration details for VoIP were known. The suggestion in this thread is that VoIP from Orange is only available if the Live Box is used. This is just plain ridiculous unless a propriety functionality for VoIP is used rather than the industry standard of SIP.
Now what steps can I take to get a resolution to this issue; I have exhausted any apparent help from Orange and a professional IT consultant is unable to untangle the desired settings for alternative equipment to be used. This is an unsatisfactory position to be in so if anyone can offer advice or help this would be appreciated.
Joined: 11 Aug 2010Posts: 4Location: United Kingdom
Borednow wrote:
trolleybus wrote:
Now for a whole host of reasons I don't want to change ISPs
I have to ask you why ?
Because this could be the difference between having a service and not having a service.
Yes a change of ISP may well, or perhaps may not, provide something better. However, here are a few of the reasons to stick with Orange.
* It is difficult to guarantee that I could retain my existing email address;
* A replacement VoIP featured router would be required at some cost;
* The package price for Broadband + VoIP from Orange is very competatively priced, if not the cheapest;
* An alternative VoIP provider would have to be subscribed to who may not provide free calls to 01/02/03 numbers
* I would not be able to migrate my VoIP number;
* I would rule out BT, AOL or Sky as my choice of ISP and didn't really know who else to choose;
* Some ISPs make it very difficult, if not impossible, to use your own domain name through their SMTP server;
* Calls to the respective help desk might be expensive and English may not be spoken;
* A fixed IP may not be available.
So bearing in mind the foregoing what have you got to say that will actually help me?
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