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< Livebox Issues? ~ Livebox very poor connection please help if possible

jbarnes

Posted: Sat Jul 08, 2006 4:32 pm

Joined: 08 Jul 2006 Posts: 28

Over the last week i have had big problems connecting via wireless with Orange (have had service for a long time and have had no previous problems at all)

I really cant face ringing them yet again (just been speaking toa dope for an hour)

Quick recap

Tuesday this week connection kept dropping and then returning put up with until thursday when it completley died.

Ring thursday they insist on doing line test , ring back in 2 hours no fault. again ring back in another 2 hours for further update.

Ring friday 5pm , everything is ok with your line (yes i no that) ring back at 8pm and we will have ur solution, ring back at 8pm ring bk in morning and you will be up and running.

Rang this morning guy talked me through livebox reset, did this and bugger me it worked and connection was fine until 1pm and then died completley yet again (unable to connect whatsover)

Rang again just now guy seemed kerplunked and had no clue kept saying turn of your firewall (i did) and it might work after another reset (it didnt), he then told me to re-install i did and hence the position now is im connected for a few minutes and then im not.

PLEASE anybody got any clues , i will try and monitor for replies but i have no clue how long i will be able to monitor this thread

thanks in advance.

OrangeProblems

Posted: Sat Jul 08, 2006 4:32 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

jbarnes

Posted: Sat Jul 08, 2006 4:39 pm

Joined: 08 Jul 2006 Posts: 28

i typed all this out earlier so an update already Smile

I then re installed again (thats all they bloody seem to say) and it didnt work

advised to install a wired connection first and then an additional wireless connection ok did that , as has happened before everything is ok for first 10 minutes on wireless(i stressed this to cs who actually said its working so that will be ok) and then died out yet again

I have now switched to wired and that has been working well for the last 2 hours but obviously i want my wireless back Sad

the last time it dropped of despite me sitting the laptop ontop of it

I am using a inventel connection and the adaptor's light keeps dropping of which i guess is the problem? the cs also advised me to switch to channel 9 in the security section of configure ur live box as apparntley its a better connection for wireless? (well that obviously didnt work)

please if anybody has any ideas i will be much appreciated as i cant face ringing them again tonight for the 5th night in a row (total 3 hours)

thanks again and glad i found this site

Elhana

Posted: Sat Jul 08, 2006 5:05 pm

Joined: 11 Apr 2006 Posts: 3394

The wireless adapter should have an icon in the corner.

When you loose the wireless connection what colour does it show, also do the livebox lights change at all at that point?

jbarnes

Posted: Sat Jul 08, 2006 5:56 pm

Joined: 08 Jul 2006 Posts: 28

thanks for ur prompt reply elinha

there is an icon in the right hand corner yes elinha. most recently it has tended to turn from green and then completley going rather than yellow red e.t.c

the lights on the livebox are fine after various resets e.t.c

was his instructions about changing the channel number a load of balony?

thanks again for your time and to anybody else who replies

many many thanks

OrangeProblems

Posted: Sat Jul 08, 2006 5:56 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

Elhana

Posted: Sat Jul 08, 2006 8:19 pm

Joined: 11 Apr 2006 Posts: 3394

Hmm, if the icon went yellow then changing the channel may help, could indicate interference.

Red means the PC can't see the adapter itself anymore and no icon means the software has either turned off or crashed.

The livebox lights staying ok all the time suggests it's a problem purely between the communications from PC to livebox.

jbarnes

Posted: Sat Jul 08, 2006 8:45 pm

Joined: 08 Jul 2006 Posts: 28

thanks again

a week ago i had no problem and i have installed nothing on my laptop to mean a change has happened in anyway whatsoever

this new channel hasnt improved the wireless connection at all (i will try again tommorow on wireless i am typing this on wired connection

thanks

jbarnes

Posted: Sun Jul 09, 2006 9:30 am

Joined: 08 Jul 2006 Posts: 28

just tried wireless again this morning and no sign of a connection (wlan config sign in bottom right is constantly red) and the inventel adaptor is not displaying a green light , any ideas from here? as it appears its not even trying to establish a wireless connection?

thanks

Elhana

Posted: Sun Jul 09, 2006 10:59 am

Joined: 11 Apr 2006 Posts: 3394

Ok Red is a very specific error. The software cannot detect the adapter plugged into your PC. Try reinstalling or other usb ports, although there's a possibility it might be broken too.

jbarnes

Posted: Tue Jul 11, 2006 5:33 pm

Joined: 08 Jul 2006 Posts: 28

whats broken elanha?

sorry didnt understand i will try and reinstall when i get time

thanks again

Elhana

Posted: Tue Jul 11, 2006 8:20 pm

Joined: 11 Apr 2006 Posts: 3394

Possibly the wireless adapter.

Although it could be something else entirely causing the problem.

jbarnes

Posted: Sat Jul 15, 2006 10:14 am

Joined: 08 Jul 2006 Posts: 28

right an update

first chance this morning to try and re-install the software an interesting development

upon detecting the wireless adaptor it never detected it (if that makes sense) this is the first time this has happened and previously it has always found the wireless adaptor very quickly.

any ideas now i presume my inventel is knackered?

thanks

Elhana

Posted: Sat Jul 15, 2006 10:13 pm

Joined: 11 Apr 2006 Posts: 3394

It may be knackered or something else may be preventing the install going through correctly. Either way you're best off calling tech support now.

jbarnes

Posted: Sun Jul 16, 2006 8:50 am

Joined: 08 Jul 2006 Posts: 28

im not sure i can face that on a sunday

anyway just booted up laptop and the inventel "thing" came up in the right hand corner so it appears to be recognising the software

this is puzzling

jbarnes

Posted: Fri Jul 28, 2006 8:33 pm

Joined: 08 Jul 2006 Posts: 28

re installed yet again read another of elanhas posts suggesting i turn security of that appears to helped after trying these channels

1,

7,
11

i am now on 13 number channel and am typing this from another room 30ft from livebox which is encouraging

this has happened before and the acid test for me will be if this connection is still working in a couple of hours time

whatever the outcome thanks to elanha (male or female btw? just so i can use he/she in future with confidence) u have been 10 times more helpful than Orange cs

thanks

Elhana

Posted: Fri Jul 28, 2006 9:51 pm

Joined: 11 Apr 2006 Posts: 3394

It's she, though I'd much prefer if you spelt my nickname right. Wink

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