Hi,I’ve never experienced such bad services both customer care and technical support until I signed up with Orange.
As I got attractive information from Orange shops, it was like you provide internet also 100 countries free phone call through the so-called Livebox. Then I signed up with Orange on 15th, Oct 2007.i received Livebox after one week but broadband never comes to me.
There were loads of calls to Orange broadband customer support but they never help me just keep telling to wait for another week and another week.
On Thursday 15th, Nov, I asked a day off from work, thinking I must sort my broadband problem out with Orange today so I was sitting down at my laptop and going to follow the advices from technical support team. However, I couldn’t hide my anger when the call ceter lady said again ‘…I don’t know what’s happened, could you call us back next Monday?.. I understand you but you need to call us back on next Monday ...’. I admit that I was angry and no longer nice to call centre staff, I asked them to get me through to somewhere and somebody who can really doing something for me today. They finally gave me another no. which was a little bit more effective as I eventually got MS. Katherine from SPT team she promised me she would call my mobile on Monday about 4:30pm see what's going on and she confirmed my mobile no.
Funny story happened again, she never called me next day.
I am so tired to make any phone which is useless. I have had it enough, Please Orange, stop fooling your poor customers and keeping your promises. This is a big shame and funny story in Telcom industry. I doubt Orange, can you really manage to do broadband marketing?
I think you posted in the wrong section but Admin will move it if necessary.
It's possible that your phone line has not yet been "tagged" by Orange, that is, the broadband connection has not yet been made live.
You can check this by entering your details into this site, the result is shown in the box on the left :-
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