Ok every one the speed slowdown is happining in Leeds also so Oranges standard repliy of it must be a line fault or your exchange is being worked on is obviously a load of crap
How can users experiance the same fault in diferent parts of the countrey and it not be recognised by Orange that the only common factor is the equipment being used unfortunatly we the broadband users are being used to test new technoligy that is not working and all the tweeking and patching will not creat a silk purse out of a sows ear
from the start of oranges takeover and the removal of freeserve equipment from the exchanges with the instalation of oranges all singing all dancing state of the art (rate adaptive ) tecnoligy it has NOT WORKED it is time Orange addmited it and stoped blaming every one from BT/ OUR EQUIPMENT / TELIPHONE LINES/ MODEMS/ ROUTERS/ GOD /THE UNIVERS and me
sorry to rant but its better than kicking the wife but only just
I must agree with everything you say! In spite of all the adverse comments regarding Freeserve > Wanadoo, right from the early dial-up days I had no problems whatsoever. Since Orange took over it's been a different story!
from the start of oranges takeover and the removal of freeserve equipment from the exchanges with the instalation of oranges all singing all dancing state of the art (rate adaptive ) tecnoligy it has NOT WORKED it is time Orange addmited it and stoped blaming every one from BT/ OUR EQUIPMENT / TELIPHONE LINES/ MODEMS/ ROUTERS/ GOD /THE UNIVERS and me
Freeserve didn't have any LLU equipment in exchanges, that was started with Wanadoo and simply continued with Orange.
from the start of oranges takeover and the removal of freeserve equipment from the exchanges with the instalation of oranges all singing all dancing state of the art (rate adaptive ) tecnoligy it has NOT WORKED it is time Orange addmited it and stoped blaming every one from BT/ OUR EQUIPMENT / TELIPHONE LINES/ MODEMS/ ROUTERS/ GOD /THE UNIVERS and me
Freeserve didn't have any LLU equipment in exchanges, that was started with Wanadoo and simply continued with Orange.
Yes you proved my point Elhana it was the LLU upgrading that started the problems
My point is the eqipment used with the upgrade It was and still is substandard
Orange works in France and has more fetures the diferance is it is not the same equipment they used in uk again pointing to equipment not indervidual problems
Well it "should" be the same equipment as France Telecom signed a contract with the same company as Orange use here to provide all their DSL equipment up until about now, they have a new contract now I believe. (found though a quick search) Whether it's identical equipment I don't know but the supplier is the same.
Orange really do need to address their LLU system and its lack of performance for many people, LLU was supposed to cut out the middle man (i.e BT) so that Orange could take direct control which was supposed to be a good thing? For many this is just not the case and is frankly a joke.
When you ask them "Well if LLU is not providing me a satisfactory service change me over to ADSLMAX!" Surely this is a reasonable request? Its not like the exchange can't provide it, by means of appeasing the customer you do what it takes to provide a service they rightfully expect and pay for. By comparison we see that ADSLMAX has better performance than LLU (On recently upgraded exchanges performances seem to be on par albeit crap uploads on LLU- most with 288 uploads?).
To them such a reasonable request sounds like horses**t, why should they go out of their way to switch you to ADSLMAX- they lose the lucrative money making aspect of LLU not to mention them paying monies for the switch. And appease the customer? Puh-lease, s**t, this is Orange you're talking about, biga$$ telecoms giant, appease you? YOU should be appeasing them with offering your newborn! If you don't like Orange you know what you can do! But before you do it, remember you got to payout the rest of your contract otherwise they'll gladly force you to pay via well trained Squirrels with baseball bats....Be warned, don't cross Orange- or it'll turn red...
Ok, this comment was supposed to be a jibe at the way Orange is ruthlessly treating some customers i.e like s**t. I'll draw the line at comparing Orange like the mafia, but the disdain is considerably more. Yes it is a ISP, but as with any transaction where monies is involved I EXPECT to get what I pay for...Pi$$ poor service with half meg speed isn't, I'm sure you'll understand this.
tvman wrote:
[The only good thing is that Orange make more money out of LLU. It has little to do with giving the customer what they prefer.
I'm not talking about any preference, I talking about obtaining an acceptable service for what someone pays for, I don't care if they used the power of grayskull to give me a faster speed. But it stands to reason if Orange can't give a good service on the LLU, then switch the customer to ADSLMAX which can give a better service, and yes you are right, the reason they will not do this is because they want to maximize profits at the expense of customer satisfaction...
Don't cross Orange, or they'll steamroller you, pack you in a box, cake it in cement, put it in a hole, and plant a tree on it in the name of some Unknown dead baroness...honest, they will... <thats a joke btw (they'll use a ford fiesta to run you over, saves money on fuel)
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
Quote:
Ok, this comment was supposed to be a jibe at the way Orange is ruthlessly treating some customers i.e like s**t. I'll draw the line at comparing Orange like the mafia, but the disdain is considerably more. Yes it is a ISP, but as with any transaction where monies is involved I EXPECT to get what I pay for...Pi$$ poor service with half meg speed isn't, I'm sure you'll understand this
I totally agree with that thats one of the many reasons i ditched this company and im sure if it wasn't for their 12 month contracts many others would do sooner than later.[/quote]
_________________ ex Freeserve/Wanadoo/Orange Blog
Theres also something I'm suspicious about Orange, and its about the 12 month contract. In the past were there have been amendments to ones service- either speed increases/upgrade, a new contract of 12 months was not issued if you had been a long time customer i.e for a few years. Now, come this huge push to promote "Up to 8 Meg" service a new 12 month contract is issued for old/new customers alike.
This suggests to me that they bloody well knew in advance that they could not provide everyone with speeds people would expect from an upgrade. If they did not issue a 12 month contract people would leave Orange in droves once they find out what service they were getting. So by issuing a new 12 month contract not only does this tie the customer to them, but also prevents the competition from taking these customers- Its win/win for Orange. If the customer wants out, they have to pay out the rest of the contract, either way Orange takes your money.
This is what I suspect might happen over the course of this year, slowly Orange might start to upgrade exchanges and actually start to provide satisfactory service, so come near the end of this year users may have the service they expected from the start, and for many this might be acceptable and still continue to stay with Orange, some will leave. To stop those who feel Orange have treated them like dirt they'll probably pull some sort of discount out of their ar$e to retain some more- So the customers Orange will lose will be significantly less than the amount they would lose right now.
So this contract is a very good strategy on Oranges half, with absolutely no f**king value to the customer...Cheers!
Joined: 12 Jun 2006Posts: 907Location: Weston-super-Mare, UK
peop wrote:
This is what I suspect might happen over the course of this year, slowly Orange might start to upgrade exchanges and actually start to provide satisfactory service, so come near the end of this year users may have the service they expected from the start, and for many this might be acceptable and still continue to stay with Orange, some will leave. To stop those who feel Orange have treated them like dirt they'll probably pull some sort of discount out of their ar$e to retain some more- So the customers Orange will lose will be significantly less than the amount they would lose right now.
Not a bad theory, also consider that the present price is very good and they have already gained a lot of new customers with it.
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
Quote:
Not a bad theory, also consider that the present price is very good and they have already gained a lot of new customers with it.
Only because of the "unlimited" label which clearly isn't and people are getting wise to the "Unlimited" and "Free" claims from the big ISP's and mark my words very soon they will not be allowed to advertise unlimited as so many people are locked in a 12 month contract realising the truth and want to leave only to be reminded they are in a contract and have to pay to get out A total farce.
trouble is they will continue to suck people in new to broadband and the internet.
_________________ ex Freeserve/Wanadoo/Orange Blog
Steve hit the nail on the head, it is no surprise that Orange has had an influx of customers since their "Up to 8 Meg Unlimited" service was advertised because on paper, its a damn good deal!!!
Man, check this, You can get up to 8 Meg! This means I can have a much more faster speed than my lowly half meg/2 meg speeds right?? And Unlimited! !! Which means I can download much more without worrying about my usage!!...I do not care what any Orange representative says, this is what people are assuming from the advertising, people EXPECT faster speed, people EXPECT unlimited downloads, because this is what the ad IMPLIES, and this is why so many have signed on the dotted line.
In reality, a Orange representative will state "Yes, but the ad does say Up to 8meg". So you can imagine someones reaction when in fact it does not necessarily mean they will get a speed increase AT ALL- something which has happened to tons of people.
As stated around this forum, "Unlimited" is not unlimited, it means about a 50 gig usage allowance (fair use policy). Can you imagine the response when a user uses their broadband as if it was unlimited, then gets a letter stating they have broken their fair use policy of using too much bandwidth?
User: "But it says unlimited!"
Orange: "Sorry, but there is also a fair use policy which you have breached"
Basically what Orange has achieved is successfully entice a huge number of customers both old and new to sign on the dotted line with the expectations of said service. And when those expectations are not met, they have covered themselves so that you're f**ked. The law doesn't agree, but I certainly believe this is false advertisement, and in the least, it is misleading- especially to novice customers.
If they reworded their ads as "The fastest speeds your line can handle, with 50 gig capacity". They wouldn't get the same number of customers, because quite frankly the actual reality sounds like sh!t, as it doesn't suggest at all that you could get 8 megs! And unlimited bandwidth!
Proof would be in the pudding, I dare Orange to drop the 12 month contract, and lets see how many stick around...
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<thats a joke btw (they'll use a ford fiesta to run you over, saves money on fuel)
