<Livebox Issues? ~ Livebox Support Model - so who is supporting what?
ian4cnw
Posted: Mon Jan 29, 2007 10:17 pm
Joined: 29 Jan 2007Posts: 7
Had a brainstorm today and decided to call Orange to enquire about my Talk problem then wished I hadnt.
When I got thru (who to????) I stated that my boradband was ok as i can surf and email but I have a Talk problem. I was then given another number and got 'The Tech Guys' and was offered all kinds of options - thought I was through to Currys Mastercover or somewhere!!!
So, question is, how is the support model structured? Does anyone know? Who are we talking to when we think we are calling Orange?
_________________ The Project Manager
"I think there is a world market for maybe five computers," Thomas J.Watson, Head of IBM, 1943
std support number 0870 010 2462. Option 1, option 5, option 1
This will take you to 'Wireless & Talk Tech Support. Orange has its own call centres and several outsourced centres both in the UK and India. The outsourced centres (Middlesbrough & Rotherham) have the same tech tools as Orange and have the same training. Can't account for the other outsourced centres but Middlesbrough only handle Orange calls so effectively the same as calling Orange (just someone else pays the wages and Orange pay for a contract).
My advice (as an Orange Tech agent) is to call if you can weekdays bet 8am-10am in the morning or 2-5pm in the afternoons. These are the quietest times usually. Early evening is a nightmare at the moment.
If you have Orange contract mobile: 550 option 1. This takes you through to Orange 'convergence' team. This is an Orange tech support centre in North Tyneside or Bristol (I think).
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