my Orange broadband connection dropped a week ago and I wasn't able to reconnect. After ringing ts a couple of times without any joy, one of them told me that my local exchange had gone over to LLU and this was possibly the reason for the problem(!).
It's now eventually working again after 5 days. Every time I rang ts they immediately assume it's a problem at my end. It just annoys me that Orange always assume that the problem has got to be with the end user.
rant over. feel better now. going to NTL bb from next month anyway. 2mb for £10 a month can't be bad. Plus it's via cable.
It's now eventually working again after 5 days. Every time I rang ts they immediately assume it's a problem at my end. It just annoys me that Orange always assume that the problem has got to be with the end user.
It's not that it's assumed to be the user's fault, it's just that has to be ruled out first. Many times a technically incorrect setup will work and lead to problems later.
Would you rather have something like that spotted quickly or not until several days later when the engineer comes, shows it's working fine and points out a simple cause?
Going over and over the same things time after time isn't fun but it is really easy to overlook something that could have a problem fixed immediately.
I just kept trying to connect every day and eventually it came back on. The Orange technical support people told me they were going to do a line check but they never did.
It's very frustrating.
I'm going to NTL because my 12 months is up. Thank god I don't have to pay to get out of contract.
www.idnet.net accept LLU codes to migrate.
I have been with them for 6 months now and they are absolutely fantastic.
Idnet really do care about and want to keep its customers.
They're knowledgable, friendly and speak English (no call centres) when you ring them with anything.
I too had the nightmare Orange problems with the usual excuses - line problem etc.
Don't let them rob and hold you like this. I cancelled my broadband after 11 days of excuses.
I didn't wait for a MAC that never came (loads of psots on here) or an invalid one.
I know you're still in contract and it's more complicated but if it was me I would pay to leave.
It's shocking they can get away with this. People should be allowed to stop payments until Orange give them a connection.
Thing is they threaten county court judgements etc being a large powerful company.
Orange are not an ISP they are a lying, robbing, non-caring disgrace.
They are technically in breach of contract by not providing the service that you are paying for, therforethey have broken the contract.
Inform them of the month you have been without service.
Serve notice on them in writing to their UK HQ addressed to their chairman with all you contract details. (copy in watchdog and the local trading standards agency)
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