Well i've been with Wanadoo wireless broadband for 5 days. Connected fine and had a days worth of broadband.
Then Oh dear... no connection. In those 5 days i've called them 10 times, have had to restart the process of line checking etc 3 seperate times when errors were made by the CSA's. I've been polite everytime and it's got me nowhere.
Tonight one of the CSA's promised an BT engineer would be looking at the line/exchange in the next 48 hrs. (lol, not the first time i've heard that and i'm not holding out much hope)
They really have very little knowledge for a tech line and are the worst customer service people i've ever spoken to ever!!
I don't think their computer systems help them much either as two of them have made mistakes with my problem at various stages.
I don't think i've spoken to one of them who hasn't had to go and ask someone else for information. Tonight I asked to speak to a manager and was told she didn't want to come on the phone!! Nothing like leading from the front!!
Does no one take pride in doing a good job anymore!
If this continues i'm going to cancel and withold payments on my credit card. If they feel like taking me to court good luck to them. I've documented every conversation with them which clearly shows that they have broken the contract to provide a service and to provide a technical support service to their customers (under the SUPPLY OF GOODS AND SERVICES ACT 1982 (as amended).
At the begining of this saga I felt very frustrated with the incompetence of this company but doing a bit of research on the net means I am far more prepared to deal with their frankly 'very dodgy' practices!
Got a reply to my email about the problem which specifically asked not to receive a generic reply and what did I get....
.... a GENERIC reply email telling me I had to speak to the technical support line even though I explained i've already spoken to them 10 times and they've been worse than useless!
Still it's all evidence against them!
My attitude to them is becoming more negative by the day!!!
Yep, have kept a log of all calls, who I spoke to, what they said i.e. all the broken promises, mistakes, refusal of managers to talk to me even when i've been polite (although frustrated) throughout the process!
I know i'm not going to be prepared to wait the extremely long times i've read about on this and other forums for a relatively simple problem (No adsl connection) to be sorted out.
Well 2 weeks later, 15 phone calls and with the help of this site (one of the CAT numbers posted) they are cancelling my contract today. Never did get service back, the muppets and i'm glad to be rid of them!!
I will never use Wanadoo/Orange/whatever again and will advise everyone I know to do the same.
Maybe once this companies bad reputation seeps into the mainstream they will address these problems.
Thanks for the forum K, it's given me everything I needed to get away from Wanadon't!!
Site AdminJoined: 07 Apr 2006Posts: 784Location: United Kingdom
Hi neomod
It is a shame that things couldn't have ended with a happy ever after broadband connection from Wanadoo for you..
Good luck with choosing your new ISP! A bit of research into their customers' attitudes is probably what is required prior to setting up a new account.
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