Joined: 26 Aug 2006Posts: 9Location: Swindon, Wiltshire, UK
Hi,
I've been using Orange BB since the days when it was still Wanadoo. After escaping from Bulldog, I though my worries were over..
I've been living with spurious disconnects since moving house 7 months ago.
My house has two extensions, which are unused as I have DECT handsets.
I've been using a USR SureConnect 9000 ADSL modem for about 2 or 3 years, with both my Smoothwall Express 2.0 based router/firewall, and with Windows XP Pro on my backup lappy. I have Wi-Fi installed as well... This rig has been working great for years.
After growing tired of the frequent disconnects every time the phone rang, or someone made a call, I decided to upgrade the filter. A Google search came up with the ADSL Nation XTE-2005 replacement faceplate filter. I ordered the new filter from BroadbandBuyer, and it duly arrived two days later.
Upon installing the filter it seemed to work right away. The ADSL LED was continuous green, and I got a connection. Great! Moments later the connection went down... I tried again. The ADSL LED is still continuous green, and I still can't connect. Various attempts at connecting to bt_test@startup_domain also resulted in lots of sitting around staring at the ceiling wondering WTF to do next. I've tried various combinations of swapping between the old (USR bundled) and new (XTE-2005) filters, reinstalling the modem on the laptop, bt_test and my Orange account.
Every time I connect to the BT line, the ADSL LED is continuous solid green. If I physically disconnect the cable, it goes out. If I reconnect, the LED blinks, then stays continuous green again.
Voice calls are perfect. BTs 151 voice line test says the line is ok, no faults found.
BT's 151 ADSL line test says, get lost, you're not a BT BB customer.
Orange's Customer 'Support' say, get lost, you don't have a SpeedTouch modem or a live box...
Orange's barely comprehensible/audible, premium-rate, 'Detailed Support' laughably said 'I'm very sorry I'm not trained to do that'. He, to, had a morbid fascination with the SpeedTouch device. I wasted GBP2.50 on that lousy call...
Looks like the modem might be fritzed, as it's one of the few constants, together with the BT line. I shall try the modem at my bruv's house tomorrow, see if it works there...
Any ideas?
Cheers,
Dave
Last edited by davicox1 on Fri Jan 19, 2007 5:40 pm; edited 1 time in total
Ok, sounds a bit like a 0721 or PPP server down error from that. If you installed the modem onto the other PC then it's more than likely going to need a line test. Try calling them and requesting a line test, although they only support the speedtouch modem or livebox they are required to put through line tests, if needed, for other equipment. Ask they put it through as an error 0721 initially, if that says no problem then they can try as a general no connection 0680.
Joined: 26 Aug 2006Posts: 9Location: Swindon, Wiltshire, UK
Hi,
I contacted Orange CS during daylight hours on Saturday - unfortunately their customer DB was down, although the chap who greeted me was able to get a normal line test done. The test came back negative (ie. no fault found), so he arranged a longer test that would take 24 hours.
I rang back at ~11pm last night, and was greeted by a lady who was barely audible, but seems keen to help. She did a check, but the test was still ongoing.
The result? I got up this morning to find it's all working again! Yay!
Yes, it looks like it was indeed a code 721 PPP server problem. It's bizarre that this problem should coincide with my u-filter upgrade.. I was starting to have lot doubts about my ADSL modem...
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