But it's taken 4 months to obtain a working MAC code, and and then to stop the bloodsucking leeches at Orange from taking money.
After many phone calls, four complaints to the ISPA and a letter, I finally got a refund. It is such a relief knowing that I do not have to deal with these cowboys again.
It's a shame that people probably only find this site once it's too late and they have already signed up- it's been a big help to me.
We have been with the internet since Christmas day, we have been through the same thing what im sure everyone has, constant calling technical support, pointless line tests, blaming of elusive engineers who they can't contact, promised call backs that never materialised writing a letter a letter of complaint to head office, contacting watchdog, ofcom. My advice is to go through the ISPA, ofcom only monitor the number of complaints about something as we can see through big brother they don't actually do anything about it and CISAS takes 3 months!
After complaint 1 with the ISPA the Orange contact called our house number despite giving them a work and mobile number, the contact then said we can only call your house number you will have to call us. So we call them and they say the only thing they can do is close our fault down and log a new fault case as clearly nothing has been done since Christmas day despite over 3 weeks of complaining nothing had been done! so we said fine cancel the account and we will pay the cancellation fee anything to get away from Orange, they agreed. Put in complaint number 2 with ISPA, get a call from Orange contact on mobile (shock horror!) agree we can cancel and don't have to pay the cancellation fee and the mark on our line should be gone by 25th Jan. Not counting my chickens just yet but hopefully that is the end of the whole sorry matter, so contact ISPA dont bother with anyone else they dont care! or better yet STAY AWAY FROM THIS DISGRACEFUL COMPANY ALTOGETHER!
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
to obtain a working 
Stick around though and lend some support here from time to time if you hear anything and if you can. 
