secondly (as you've probably guessed!) i haven't got broadband and have been without it for 9 weeks now
I put my phone number into the BT broadband availibilty tool and it came up with the following message:
Check availability - results
Note: Our Records indicate that you have a product or service supplied to this line that is currently incompatible with broadband. You will need to have the product or service ceased before broadband could be provided. If you place an order before the incompatible product or service has been ceased then the order will be rejected.
anybody got any ideas? Does it mean that BT recognise i have broadband with Orange or is it something else? Can 1571 or Caller Display interupt the signal?
I had broadband for 3 days way back in November last year, then my connection dropped and I haven't had it since! I was using my own router at the time. I've also tried the Direbox and the Speedtouch modem but to no avail and I've lost count the number of times I've heard 'i apologise for the inconvenience caused!'
secondly (as you've probably guessed!) i haven't got broadband and have been without it for 9 weeks now
I put my phone number into the BT broadband availibilty tool and it came up with the following message:
Check availability - results
Note: Our Records indicate that you have a product or service supplied to this line that is currently incompatible with broadband. You will need to have the product or service ceased before broadband could be provided. If you place an order before the incompatible product or service has been ceased then the order will be rejected.
Rhys
This will be because Orange have put you on an LLU at the exchange.
I had exactly the same message and 2 weeks without broadband not long after they chaged to this.
I range Orange after 2 weeks of no internet ( many excuses from CS in between) and cancelled my account, stopped my direct debit too.
They are nothing more than a lying, robbing, incompetent excuse for an ISP.
My advice is to leave ASAP, don't let them rob you any longer.
ah but they ain't half stupid! I've checked out my local exchange and there is no LLU equipment!! So basically they've tried to put me on a service that they can't provide? That sound about right?
anyhoo; I cancelled my contract last night and requested my MAC code. Can't be bothered anymore to deal with useless halfwits!!
"Note: Our Records indicate that you have a product or service supplied to this line that is currently incompatible with broadband. You will need to have the product or service ceased before broadband could be provided. If you place an order before the incompatible product or service has been ceased then the order will be rejected"
This basicaly means that when BT checked your line to see if they could provide you with a service they found a 'tag' on your line.
This simply means that there is already a broadband supply on your line , Orange?, and untill that supply, and tag, is removed, no one else can provide you with a service.
In rare cases it could also mean that that there is 'DACS' equipment on your line, you can discount this in your case due to previously having broadband.
1) get you MAC and move, that is providing Orange get their act together and provide you with the correct code, and do so in a reasonable time. Theorecticaly this should be the quickest and result in down time of only a couple of hours at most on the day of changeover
2) do a 'cease', this will mean you may be without broadband for up to 10 days (you can still use dialup) but at least you know it will be sorted in 10 days.
Been there myself!
I was a customer of 8+ years going back to Freeserve, I had 6 months of c**p B/B service, disconnections, speed of 1/2meg and lesss etc culminating in no connection at all, c**p C/S and Tech service, all the excuses under the sun but all unable to solve the problem, I gave them the benefit of the doubt, LLU being new and having teething problems expecting things to gradually improve.
I jumped ship and from the day I plugged in to my new ISP guess what? yes B/B on a line Orange kept 'testing', a nice steady 2meg, (very happy with this speed because I'm a fair way from the exchange), a cap I knew about in advance, and which can be increased should my needs increase, a talk service that worked from the first day, and with a local number, and no spam
The simple question being, if a new ISP can provide this from day 1, why couldn't Orange
My advice to anyone with the same problems is to get out sooner rather than later.
In hindsight I should have done it after 1 month which after all is ample time to get things sorted in this day and age.
Yes you are paying for a service you are not receiving, yes they should be doing something about it , yes the C/S, Tech service is c**p but why put up with the frustrations month after month with possibly no end in sight
In closing, a suggestion for OFCOM,ISPA etc.
Bring out a new rule to be adhered to by ALL ISP's to the effect that if a customer has a fault / problem that they are unable, or unwilling to sort, to the customers satisfaction, within1 month of first being notified, then THE CUSTOMER, IF THEY SO WISH, HAS THE IMMEDIATE RIGHT TO CANCEL THE CONTRACT, NO MATTER HOW LONG IT HAS STILL TO RUN, WITHOUT PENALTY, AND BE IMMEDIATLY ISSUED A MAC CODE. FAILURE TO COMPLY RESULTING IN A FINE AND COMPENSATION TO BE PAID TO THE CUSTOMER.
well with a bit of luck I should have my MAC code tomorrow so i can move!
just a case of finding a decent ISP now especially one that is cheap! I had (well attempted!) to have broadband with my phone contract but it's clearly a case of you get what you pay for your money with Orange; i.e you pay little extra and get feck all service!
what i can't understand is how it was working for 3 days with my own router and then just stopped!! never had any trouble when it was Wanadoo.....
The woman i spoke to to get my MAC code wasn't even interested in trying to keep me as a customer.......must be criteria for working for Orange - you don't give 2 hoots about anything or anyone!
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
Check out ukfsn has a good reputation and 1 month contract and is reasonably priced or check out the ISP ratings and details HERE and HERE
Good luck with your migration
_________________ ex Freeserve/Wanadoo/Orange Blog
basically all it means is that they know that i aready (supposedly!) have broadband on the line.
BT though don't really want to know because they don't supply my broadband. Even when i phoned them asking what does the message mean, one said i don't understand! WTF!!?? They asked where did i get the information; i told them their OWN WEBSITE! Only reply they could give was to contact my ISP...............
Also will be phoning Orange again as i still don't have my MAC code.........
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etc culminating in no connection at all, c**p C/S and Tech service, all the excuses under the sun but all unable to solve the problem, I gave them the benefit of the doubt, LLU being new and having teething problems expecting things to gradually improve.
