<Livebox Issues? ~ Getting the blasted thing in the first place!
marthal
Posted: Thu Jan 11, 2007 10:02 am
Joined: 10 Jan 2007Posts: 1Location: London
Hiya
I'm having problems getting my livebox sent to me in the first place. I applied for free broadband in early October and they still haven't managed to get the box to me. I've made 7 or 8 phone calls to Orange. They're always polite, friendly and useless.
I have checked and re-checked my address with them and they definitely have the correct details. Parcelforce who deliver for them keep sending the boxes back and saying they 'can't find it'. I live in one of 4 flats in a converted, numbered terraced house on an easy to find Central London Road. A small child could find my flat. I am not pleased.
So I suggested that the Livebox should be sent to my, even easier to find, work address. The Orange phone-monkey became confused. He said he would get someone to call me back to talk about whether this was possible. They didn't callme back. I called again. The person on the other end apologised nicely said I would get a call within 24 hrs. I didn't.
(I am of course paying for a BT line that I wouldn't otherwise bother with while all this goes on....)
I need to know to whom I should write the very angry letter that this clearly deserves. Names and addresses of Orange high-ups would be much, much appreciated.
Usually once the livebox is sent they can provide the parcelforce tracking number. A call to parcelforce should then let you either pickup the box or arrange to have it delivered somewhere else.
Waste of time and calls at your cost. It will be either not work or be slow & useless - if it ever arrives. I was told I was going to be sent a new modem by 3 different call centers, one in India & two from GB; none have ever arrived since promised last year. Move to a different ISP NOW! Liars the lot of them.
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