I didn't complain to OFCOM, I asked if I had to wait until the 30 days had expired they replied I didn't but as that didn't work I have sent an email to the ISPA as using the email us button on the wanadoo help pages let you type out your complaint but when I hit submit I received an error 404 I did have an email from Wanadoo that contained some links to contact them but their replies were to phone the call centre saying they wanted to sort it out. YEAH RIGHT!!!
I had a reply from emailing the ISPA they have passed my complaint onto Wanadoo so now I sit and wait for nothing to happen. What is the point of these organisations if after trying to sort things with your ISP they just pass your complaint to them? They are just like a thirdd party a waste of space IMO.
I got a reply from ISPA - they were going to contact their Wanadoo contacts to chase the call - I've now had technical support people caliling me (saving me phone money), but no progress as the calls still get jammed due to the CBUK problem then get deleted.
I had a letter from wanadoo dated the 8th May with a new MAC after they had been contacted by the ISPA but if I hadn't been busy then I would have got the code earlier
Thank god I'm not the only one! I've experienced exactly the same problems and it's been driving me mad for the past 3 weeks now, however I completed a complaints form on the ISPA website, (the Internet Services Providers Association) www.ispa.org.uk and received a letter from an Orange Customer Relations Specialist within 3 days. They assured me that they would look into my problem and offered me a credit of £10 as a gesture of goodwill towards all the phone calls I had made to their Technical Support, I told them that they had to be joking and that that wouldn’t cover the cost of all the calls I had made, so they said they would increase it to £20. They did arrange for a technical support specialist to phone me at a convenient time to me but unfortunately they were unable to resolve my problem (surprise, surprise) and said they would call me back the next day, but they didn’t. I am now awaiting a reply from the second complaint I have made through the ISPA website. I have also completed an online form on the OFCOM website and although they will not respond to individual complaints I feel that the more people make them aware the more likely they may get involved and try and sort Orange out for us.
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
I sympathise with you i also complained to the ISPA and waa fortunate that they got Orange to issue me a MAC code within 4 hours its just a shame that people will now fall for their advertised "Unlimited" package which is far from unlimited its pure greed makes me wonder why these so called contracts arent implemented BOTH ways.
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