Ring Orange and ask where it states what the limit is in their terms & conditions or FUP? None is stated!!
How can they enforce a limit that they do not tell customers about and is not even in their own terms or FUP? How can customers stay under a limit only Orange know and do not state publicly!
For it to be enforceable they need state it in their terms or FUP.
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
Hi
Unfortunately the unlimited literally means the opposite with Orange and a few other bigger ISP's simply to get more customers. i opted for a smaller company when i migrated as most have 1 month contracts and different caps you can opt for some also have a bandwidth monitor in your customer account login for you to check what your using and if you go over the top you pay for the extra that you use seems fairer that way you can also download Netmeter HERE which is a small programme that will monitor what you use and can be configured monthly weekly or whatever you like it sits in your system tray and its free.
Good luck in choosing your new ISP
_________________ ex Freeserve/Wanadoo/Orange Blog
I have been told the limit is 50GB and then an average of 40GB over 3 months. This includes down and uploads.
I cannot see how Orange can enforce if they do not stipulate a limit anywhere to users. I have asked them to show me any limit on the Unlimited account in their terms or FUP. There is no limit stated! They have decided this limit without informing customers.
Joined: 29 Dec 2006Posts: 15Location: South East England
stevelondon wrote:
As far as i know only AOL offer real unlimited but reports say that will change now the Carphone Warehouse has bought them.
I hope you get it sorted soon
i would be very warry of Carphone/AOL Carphones Talk Talk service is the possibly one of the worst ISP you will ever have the misforutune of using I should know i used to work there and it is a FUP of 40GB i believe.
I left Orange back in October after being with them from the Freeserve days. I'm now with TalkTalk who have been absolutely brilliant. On the odd occasion when they've had a problem they actually own up and fix it, what a difference to Orange. Bonus side is its free, so get a problem and youre not paying for it like on Orange.
Afeter having my acount cancelled by Orange I have now returned the Livebox, which I had not got round to using since my recent upgrade anyway.
There was even a problem with that. When I went to the post office with my pre-paid return bag supplied by Orange, there is no way of obtaining a proof of posting because the bag is pre-labeled and Orange does not give you the receipt part of the postage label for the post office to complete. The bag had to be relabeled and a proof of posting receipt could then be issued.
Poor old Orange can't even get that right !!
Well I have received a letter from Wanadoo informing me I have used over 40GB per month, seems like the limit has dropped by another 10GB overnight. Obviosly Orange have a very strange understanding of the term 40GB (which many competitors equate to their mid range packages). Having been a user since the days of freeserve I'll be getting my MAC address and moving to another supplier as soon as possible.
My advice, complain to trading standards, the advertising standards authority and the Internet Services Providers' Association. If enough people do it, maybe someone will listen.
At present the fair usage limit is still set at around 50gb per month.
If you have any further queries then please do not hesitate to get in
contact with us again.
Kind Regards
Dawn
Broadband Support
REF:WOOBB
Well I'd like to know for sure, here's a transcript of the letter I received dated 20th January 2007.
'We need to let you know that usage on your broadband account is well above the 40GB per month, which is in breach of our Fair Use Policy (please visit www.orange.co.uk/terms to the policy).
Your average usage between November 2006 and December 2006 has been 58.71GB a month. This heavily affects the performance of our other broadband customers using the Internet.
You need to significantly reduce your usage immediately or we'll have no option but to close your account.
Your sincerely
Customer Support'
When I rang to complain the customer advisor at first thought 50GB was the limit, however the letter says otherwise. None of there staff seem to know for sure, so fine go download 41GB's worth and see if your account gets closed.
Can anyone guess what an Internet service is with a limit to the amount you can download each month is. It certainly isn't unlimited.
un·lim·it·ed
[uhn-lim-i-tid] Pronunciation Key
–adjective
1. not limited; unrestricted; unconfined: unlimited trade.
2. boundless; infinite; vast: the unlimited skies.
3. without any qualification or exception; unconditional.
capped
–noun
a maximum limit, as one set by law or agreement on prices, wages, spending, etc., during a certain period of time; ceiling: a 9 percent cap on pay increases for this year.
[Edit]
Oh and here's one more definition Orange should be aware of when advertising Unlimited broadband.
lie 2 (lī)
n.
A false statement deliberately presented as being true; a falsehood.
Something meant to deceive or give a wrong impression.
Im almost in the same situation ive had my first warning letter, and i think im going to recieve my email any day now, as last month (before my email) my useage was also high.
other ISPs charge you per GB over that you download (i know BT does this)
ive also heard that other ISPs just cap your broadband, so that you cant use it after your limit.
Is anyone in here on a £9.99 retention package? Previously was on 2GB limit, which I think is supposed to carry through, but now we have a napster sub that I we want to use, so I could prob blow that in a month easily
other ISPs charge you per GB over that you download (i know BT does this) ive also heard that other ISPs just cap your broadband, so that you cant use it after your limit.
Thats one thing that's always been good, they never enforced a cap if you over use, reduce the speed or charge for it. Although the T&C's always reserved the right to pretty much do all that I believe.
Im almost in the same situation ive had my first warning letter, and i think im going to recieve my email any day now, as last month (before my email) my useage was also high.
other ISPs charge you per GB over that you download (i know BT does this)
ive also heard that other ISPs just cap your broadband, so that you cant use it after your limit.
When I was with Demon Internet, if you exceeded their (I think) 60GB FUP you got a bandwidth cap put on your account of I think 120kbps during daytime to 11 p.m. until the rolling 30 day average dropped below 60GB. I only have newsgroup posts to go on here as I never got anywhere near the limit.
I don't know if Orange read these messages, but wouldn't a more open amount of download and a speed cap during peak hours retain more customers as the customer would then be able to rectify his/her own problems without excessive paperwork.
i.e. move to a more expensive account, cut their downloading or leave of their own accord and all Orange might have to do is have their system send out automatic e-mails warning the customer of when the cap on bandwidth went on and when it had self rectified by the customer decreasing his/her rolling average.
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