I have just found this website and am dismayed at what I have read so far. I have had Wanadoo/Orange broadband for over a year and intermittently have days when the connection goes down for 24 hours and then comes back on again especially at weekends. Just this week I had to take my son to the library urgently to send his homework to school from the connection there because our broadband was down. Sadly we have learned to live with it. There is never an explanation from Orange whern I call. Is this common for most users? Should I give up now or do other Provides have similar problems?
Unfortuantly most of the time you'll rarely get an explanation behind an outage, usually only if it's a large scale outage or if the system shows there was some maintenence work going on.
Did they do any line tests and checks for you? If not then you may want to go through the diagnostics and request a line test for an intermittant connection. Hard to say without know whats gone on so far but it's possible it's something simple to fix.
Am logging in from work as no broadband at home again!! Have just connected DS and Wii and reset Livebox but no connection for 24 hours - would it be best to try and put things back to how they were before connecting DS and Wii
I can only sympathise . My connection is rock solid and Ive been connected 24/7 for about 4 months .
Im on a non LLU exchange though as it seems people on the LLU exchanges are the ones suffering the most .
If it wont connect then its likely a problem their end . connecting 2 more units to it shouldnt stop it going online . As long as your username and password are correct that is . All you can do is call them and log the fault .
have taken off DS - not much effect - only connects for about a minute every few hours - really have had enough - do not know what to do - phoned Orange - said call back after xmas if no improvement - want to to stop my monthly payment - what do you think?
Directors Name Matt Simpson, Director of Search & Info services (Broadband)
Chief exec Sanjiv Ahuja ( could be in India) sorry just P--- off with call centre
Address
Company Secretary
Orange Home UK
Verlum Point
Station way
St Albans
Herts
4LL 5HE
you must log a fault mate if you get someone who will sit on the fault and check it you should be fine as long as its not llu as there is a lag i beleive on those faults. In my experience you just need to push the fault and it will get to BT. They will check it out and then say theres no problem. Then the rep you speak to needs to reject the clear that BT have given the fault and then it will go to engineer weather it be to the exchange or to your house matey its just getting the fault pushed down that road. Also this kind of fault is all over bts network on every provider. The reason it wont change provider is that when you cancel and register with someone else you get disconnected from the exchange and then reconnected. The only time this problem would travel is if you migrate.
_________________ ppp_serverdown god damn it i hate it!!!
Directors Name Matt Simpson, Director of Search & Info services (Broadband)
Chief exec Sanjiv Ahuja ( could be in India) sorry just P--- off with call centre
Address
Company Secretary
Orange Home UK
Verlum Point
Station way
St Albans
Herts
4LL 5HE
Nice one!
Home Addresses anyone???
_________________ Spread the word and let's get some action going!
Orange Fightback
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