Also have followed JohnM's advice for the BT BB checker (as opposed to samknows - and got a different result):
For Telephone Number 0131446**** on Exchange MORNINGSIDE
Your exchange is ADSL enabled, and our initial test on your line indicates that your line should be able to have an ADSL broadband service that provides a line rate up to 1Mbps. However due to the length of your line the 1Mbps service may require an engineer visit who will, where possible, supply the broadband service.
Our test also indicates that your line should be able to support a potential ADSL Max broadband line rate of 1Mbps or greater.
The actual ADSL Max line rate supportable will be determined during the first 10 days of use, after which time the highest stable rate possible will be set.
If you decide to place an order, a further test will be performed to confirm if your line is suitable for the service you wish to purchase.
Well Samknows should really give the same info, though usually you have to click deeper to get the available speeds, as it gets the data from the same source, BT.
Ruling out LLU makes things easier in a bunch of ways. Something I forgot to ask before, when did you upgrade to the Plus package and did it say what speed you'd get at the time? If it was before October then you'll still be on non-Max.
Your current broadband speed is:2Meg
You can upgrade up to:8Meg
Upgrade cost:free
Changing your speed means you'll be starting a new 12 month contract from the date your speed change has completed. We'll email you to confirm the change.
These pages are probably written by marketing people rather than technical people. (Technical people have a professional interest in using precise language; Marketing people have a professional interest in using imprecise language ) They're certainly written/proofread by people who don't know the difference between "lose" and "loose"
As Elhana said earlier, it's the Change Speed page you need to check, if you haven't already.
davelong wrote:
The stats on my line are;
Noise Margin 30.2 dB
Attenuation 16.0 dB
I have not known it change from this.
Most ADSL modem/routers continually update their stats. The Livebox just seems to display the stats as they were at synch.
davelong wrote:
What else could restrict it to 512K apart from an account thing?
Impossible to know now what the BT checker said at the time you joined Orange. If you can't change speed via the Member Centre then all you can do is speak to Orange and hope you get someone like Elhana rather than someone like the first person you spoke to.
I've only seen 2 sets of livebox stats for sub-8Mbps ADSLmax lines on here, both, I think, posted by keithwjones.
In both cases the synch speed was just 32kbps off the attainable speed.
I've now seen stats from bootsbradford and lightside11, both with synch speed 32kbps less than attainable. Looks like it might be a consistent result on ADSL Max lines.
Following Elhana's advice (another thread in this forum) I ran the speedtester at http://speedtester.BT.com/ and got the following result:
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 1000 kbps
DSL connection rate: 288 kbps(UP-STREAM) 1152 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 930 kbps
If you wish to discuss these results please contact your ISP.
=> This confirms what I've suspected all along. Despite being told I would be on ADSL max - I'm not I'm on fixed 1Mbps but paying for max.
Anyway earlier this week I spoke to Joanna at Orange in the UK who was very helpful and seemed to understand my problem - she'll be writing an email to try and sort out - she said wait five days... Apparently my records showed I had complained of intermittant connections in the past hence my speed had been reduced to 1Mbps. I have never had nor complained of an intermittant connection. My problem all along has been that my speed has not been increased from the starter package which when I took it out was 1Mbps (whereas immediately before I'd been on 2Mbps with e7even until they went bust).
My conclusion there seems to be some sort of block or endless loop in the system. Despite getting an email informing me (after previous complaints) that my line would undergo a new 10 day test, it seems that this wasn't done (for the reason above). NB CS don't seem to have access to emails sent by Orange which is obvious failing of their system... As reported earlier in this thread my livebox reported attainable speed is 10meg+.... Fingers crossed that it finally gets sorted out and I get a proper ADSL max service....
Following Elhana's advice (another thread in this forum) I ran the speedtester at http://speedtester.BT.com/ and got the following result:
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 1000 kbps
DSL connection rate: 288 kbps(UP-STREAM) 1152 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 930 kbps
If you wish to discuss these results please contact your ISP.
=> This confirms what I've suspected all along. Despite being told I would be on ADSL max - I'm not I'm on fixed 1Mbps but paying for max.
True it does appear to show you're on IPStream 1 meg, fixed speed. If you were on ADSL Max then the upload should have gone upto 448 kbps.
Sounds like Orange's system is saying you're on Max when you really aren't. In this case I'd really recommend asking they confirm the connection type with specialist provisions, they should be able to confirm directly with BT exactly what service is currently on your line. I'd say ignore any of the 10 day stuff for now. (that is unless there is a problem with the regrade to Max but Provisions will confirm that or not)
Apparently this case has been escalated to the 'CAT team' (Provisions aren't the right people apparently) so I'm waiting with bated breath.... was told to expect to expect an answer by tomorrow or Wednesday. Full marks to Orange and Joanne though who actually called me back!!! Its sad I know, but I'm grateful!
Ooo CAT, shows something really had gone wrong then. Probably needs some fiddling with the back end systems to get them all showing the right info along with manually ordering the Max upgrade.
Well got the reply from the CAT team (via email to Joanna at CS, who has been excellent in getting back to me, ringing me up etc) - "lots of tests have been done and because the results of these showed that the line wasn't suitable for ADSL max I've been put on 1meg [ipstream] instead. As to why I can no longer get 2meg fixed (which is what I had on the same line immediately before I changed to Orange) she couldn't answer. ('maybe a lot more people connected at the exchange...' (in the week or two I took to change - surely not?)
Frankly I know they've done lots of things but I'm almost certain (from the Livebox stats) that my line has never been on ADSL max. If I'd been on it and had problems disconnected etc, fair enough but I haven't. The exchange is max enabled - I've upgraded to max, surely they can put me on it. If it doesn't THEN work then fair enough I'll pay to have it returned to 1meg but I'm prepared to bet someone good money that it will work, particularly since the livebox thinks it can do 10 meg (see previous posts).
Anyone have any suggestions? Can a line really be tested for ADSL max without actually seeing this in the livebox stats (eg upload speed being 400kbps+ and download speed varying rather than fixed).
Previously I got an email from Orange on the 23 Nov telling me that the 10 day ADSLmax test would begin but then a CS told me that it didn't go ahead because I'd complained of connection problems (not true). Have others had a follow up email from Orange after the 10 day period saying something? (I'm looking for something that would confirm that the test has actually been done - or not as the case may be).
Forget about the 10 day test period, thats just when the system checks what the stable line rate is. It doesn't begin until the line is upgraded to Max and you've made the initial connection. Without the upgrade going through it's irrelevant.
It's a bit odd for them to comeback saying the line wasn't suitable, although it is possible. After all there's been several people on here on 1 meg who have gone onto ADSL Max so I don't see much difference there. Really sounds like something's messed up on a system somewhere, maybe Orange's or even BT's, could even be both.
Thanks for your email dated 3 January 2006. I’m sorry for the delay in
getting back to you.
You’re currently on the Broadband Plus product, and have a 1mb
connection speed. The speed at which you actually connect is dependent
upon the quality of the telephone line, capacity of the exchange and
other environmental factors. Orange has provisioned your telephone line
on the BT ADSL Max service, so you can connect on the highest possible
speed. It is likely if this speed was increased the internet quality and
connection reliability would be affected. Based on the above information
and the diagnostics we have run we are unable to change the speed of
your service at this time
I hope this issue has now been clarified for you. If you have any
further queries please contact broadband support on 0870 0102 462
Kind Regards
Rebecca L******
Customer Relations Specialist
Customer Action Team
Broadband Support
For all Broadband enquiries: 0870 010 2462 (calls to this line are
charged at national rates)
Dial-Up
Customer Support: 0870 8720099 (calls charged at national rate)
Technical support: 0906 2517517 (charged at 50p per minute, calls from
mobile phones may vary depending on your operator and tariff)
=> I told them everything in this post and after 30 phone calls and CAT escalation they send me a stock answer and still can't tell me why I'm not on ADSL max! Gah! Grrrr! really really annoyed now. Have sent another email to reiterate that I AM NOT and have NEVER been on ADSL MAX but IPSTREAM1000. What on earth is going on here?
they send me a stock answer and still can't tell me why I'm not on ADSL max!
yep, got that same email from CAT after many phone calls when they would not move me to ADSLmax when I was paying for it. Three complaints to ISPA and Orange conceded. Now on ADSLmax.
IP Profile 7150
DS 8128
UP 448
Last actual throughput speed test 5564
Noise Margin 12.6
Attenuation 13
Don't waste anymore time. Log a complaint with ISPA. First complaint will probably result in cursory email from Tech Support acknowledging your ISPA complaint but nothing will probably happen. Log another complaint after 7 days of the first asking that it be escalated to Oranges head office. Keep logging complaints every 7 days until you get what you are entitled to. All your figures clearly indicate that you should be getting a much higher speed than you are getting. If Orange are telling you that BT have told them otherwise then be very wary. Just reading this forum its easy to see that Orange has a big credibilty issue when things go wrong.
Many thanks for that reponse - I felt I was starting to go mad. Most recent response from CAT:
"I can assure you I?ve fully investigated the matter. I?ve spoken with BT
again today and they?ve confirmed you?re on IP Stream Max, and have been since 29 September 2006.
IP Stream Max offers the highest available line rate that your line can
reliably support. Because the IP Stream Max is rate adaptive, the
network may automatically reduce the line rate to maintain a reliable
service; this may explain why your line speed is now slower."
B*****ks! No I'm not, my rate never varies since I started and I don't think I've ever had the 10 day test. I think it seems to be clear that if my upspeed is 288 rather than 448 I'm not on Max.
tvman - I'll do as you suggest. Any advice on what's best to say to ISPA and how to escalate it to Orange head office?
Still no luck, Orange insisting I'm on Max despite results as above.
However I did come across this (http://www.sinet.BT.com/386v3p0.pdf):
Note that BT IPstream Max/Max Premium products may under certain circumstances (as outlined in the BT Max Customer Handbook) be placed onto capped rate profiles to assist in stabilising the line or to ensure line rate is not less than the original line rate when re-grading over from one of the BT IPstream Home and Office products. The capped rate profiles (500, 1000 & 2000) are equivalent to the BT IPstream Home/Office products as per Table 3
...maybe this is what's going on - if so how do I remove the cap?
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
) They're certainly written/proofread by people who don't know the difference between "lose" and "loose" 
