Is anyone else having problems trying to add to or amend their webpage ?
I can gain access OK , but when I try to add or delete files , I either get the "file too big " message...which it isnt ( I'm well within my limit and the file is only a few kb......or , in the case of deletion.....everything appears to go OK , but the file never gets removed.
With the loss of the network status page its more or less impossible to find out whats going on.
I am having the same problem. I can change text but can't change photo's. But even after changing the text the pages will not publish.
Wanadoos site is hopeless for trying to find out if something is wrong with the service. I have been trying to change my site since yesterday and can find nothing to tell me what is going on.
Last time I used their webspace I was hosting a website for a local band. When updating a file on it, where at the time there was no size limit to the files, it could take anywhere up to a half hour before the changes would become apparent even after clearing of my internet cache.
To delete a file it usually took about 1 hour for it to dissapear after hitting the delete button.
Site AdminJoined: 07 Apr 2006Posts: 784Location: United Kingdom
Apparently, there should be a service status page somewhere according to their on-line help centre:
Quote:
Our service information
Article ID: kb6115
Occasionally we need to do essential maintenance and upgrades to our services. This allows us to continue to provide you with the best possible service.
Our Service Status page is regularly updated with any outages or planned maintenance, so please check here for the latest information if you do experience any service problems.
We aim to create the best possible online experience for you so rest assured that if there are any problems we're working hard to resolve these for you.
If you'd like more information, please note that our contact centres can only access the information seen in our Service Status page, so we recommend checking here to get your updates.
If anyone does find it, could you please post the URL (web address)!
Officially it's being investigated but they don't have a timeframe for the fix. Normal for any problem where techies aren't sure what the cause is yet.
Officially it's being investigated but they don't have a timeframe for the fix. Normal for any problem where techies aren't sure what the cause is yet.
Hi all.............mmm.....can confirm that. I finally had a reply to one of my emails which reads.....
"Thank you for your email.
We are experiencing problems with new registrations and also importing
and editing existing sites, we are investigating this and apologise for
any inconvenience caused and thank you for your patience in this matter.
If you have any further queries then please do not hesitate to get in
contact with us again.
Kind Regards
..........Hope this helps.............commoner
_________________ It's nice to be important, but it's MORE important to be nice.
Hi all....sounds like we may not be QUITE out of the woods yet. I had this further email from Wanadoo..........
"Thank you for your email.
This issue is still being investigated. Unfortunately we don't have a
timescale as to when the problem will be fully resolved. We will do our
best to fix the problem as soon as possible.
We apologise for any inconvenience caused.
If you have any further queries then please do not hesitate to get in
contact with us again.
Kind Regards
..........so it may only be a temporary fix....lrt's hope not.........
.....................commoner
_________________ It's nice to be important, but it's MORE important to be nice.
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