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< Orange Email Problems ~ pop.orange.net Password Keeps Getting Rejected

admin

Posted: Wed Dec 06, 2006 8:53 pm

Site Admin Joined: 07 Apr 2006 Posts: 784 Location: United Kingdom

I posted the above comment due to an email we receieved from an Orange customer...

Here's the email we received:

Quote:

Myself and my two sons have e-mail addresses (*******@orange.net, *******@orange.net and *******@orange.net) have been having problems colecting our e-mail POP3 since at least early to mid November. I had a look at your forum (I agree with the comment on Orange assistance being p**s poor)and it appears we may be having similar problems. Our settings are Username = mobile number@orange.net Email address blah-blah@orange.net POP3 = pop.orange.net SMTP = smtp.orange.net Password = XXXXXXXX

I tried what you said and the Orange website still states they are correct. I am unsure as to your comments with regards pop.orange.co.uk or pop.orangehome.co.uk. Regardless of that, I tried entering those details but to no avail.

Can you possibly help? Orange have been absolutely useless on all fronts. Their mobile service sucks too. I was started with Orange when they were just a pip back in the early 90's and they were top notch. Now after the Germans and French bought them out they are bloody hopeless.

Please help, I really despair...

A*****

A quick email back to A***** from OrangeProblems.co.uk with a couple of pointers on our forum.

And an email back from A*****

Quote:

Hi Kevin,

I've never used a forum before, so whilst being PC literate, I'm not sure how to post a question or a resolution to a problem.
Talking of which, I do have a resolution to my problem, aided by reading comments on your site with regards to adware or malware software. I recently downloaded the new Windows Live Care software. I removed it and I am now back on track, my Orange e-mail address operating normally. I'd appreciate it if is at all possible for you to post this to aid others with similar problems.

By the way, I am still waiting for Orange Customer Services to contact me....!

Once again, many thanks and best regards,
A*****

Another happy OrangeProblems.co.uk ...... user (I was going to say member!!!)

K

OrangeProblems

Posted: Wed Dec 06, 2006 8:53 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

NuttyTart

Posted: Tue Jan 09, 2007 6:45 pm

Joined: 09 Jan 2007 Posts: 7

I have had the same problem consistently since December 16th.......ironically exactly since they updated the livebox. Nothing has changed on my computer so I know the problem is their end.

Although it is a consistent fault.....its actually intermittent. I find its worse in the evening where about 90% of attempts to access emails fail. During the day its about 50%.

Does anyone know if Orange are aware of this problem and are attempting to resolve it?

Thanks

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