We’d like you to know about a few changes to your terms of use that’ll come into effect on 12 December 2006. We’re telling you about them nice and early, just so that you’re aware. Don’t worry, you don’t need to do anything.
We hope that you’ll never want to leave us. But if you do, you’ll need to give us 30 days’ notice, so that we can tie up all the loose ends before you move on and ensure the process is as smooth as possible. If you’re still in your contract period, you can continue to enjoy all the benefits offered by your home broadband service. If you decide to leave before the end of your contract, you’ll have to settle any outstanding charges on your account. You may want a MAC code which will cost £12 to cover the processing fees. Don’t worry, we won’t charge you for the first one. Other than that, there’ll be no charge to close your account.
The easiest way to pay your bill is by direct debit. You can set this up by visiting the member centre. It’s as simple as that. It makes sure that all your bills are settled on time.
If you choose to pay using a credit or debit card, you’ll pay an extra £1 each time (this is just to cover the additional handling costs for these payments). Please bear in mind that a £5 charge will apply for payments that are not made on time. If you experience any difficulties in paying your bills, please give us a call in advance so that we can help.
Thanks for taking the time to read this email. We’re making these changes to ensure we can continue to give you one of the best home broadband services about. After all, we have been voted Best Consumer Internet Service Provider Three years running by the ISPA. We hope that you will continue to enjoy all the benefits we offer.
Customer Support
If I read this correctly, my enduring credit card payment will now cost me £1 per month more. OK switch to DD but do I have faith there will be no problems cancelling the CC mandate?
I am out of contract period, can they really charge me £15 for a MAC code?
Where is all this extra income going? Certainly not curing problems nor Customer Services. Perhaps Lawyers?
Looks like the charge for the MAC code is an attempt to try and put off customers from changing provider, my guess is they've been rather busy in recent months with requests for MACs.
I upgraded to broadband in June from an Anytime account but they still haven't got round to to cancelling the old account or increasing my monthly DD yet. If I tell them I fear their decide to charge me for both services.
Looks like the extra income is being spent on blanket TV advertising to snare some more victims!
The fee for MAC codes after the first is mainly due to Talk Talk and Sky, as there's a lot of demand for them there's delays which can mean the codes expiring and being requested again on multiple occasions.
It quite surprised me too when I heard about the new T&C's.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
