I recently took "advantage" of the free 2MB broadband offered by Orange having recently started a new mobile contract (with which I am delighted). Although it's only been a week since I received my Livebox and my line was activated, I've still not managed to get online. I've made a few phonecalls and was advised about line tests being carried out, BT engineers dragging their heels, problems with the exchange, more engineers being dispatched and waiting on reports back but what I'm wanting to ask of you guys, is this:
Should this be considered a bona fide "Orange Problem" or is this quite common with all broadband providers and just fits the bill of "unlucky" as BT are having line/exchange problems? Thanks in advance for your advice.
I recently took "advantage" of the free 2MB broadband offered by Orange having recently started a new mobile contract (with which I am delighted). Although it's only been a week since I received my Livebox and my line was activated, I've still not managed to get online. I've made a few phonecalls and was advised about line tests being carried out, BT engineers dragging their heels, problems with the exchange, more engineers being dispatched and waiting on reports back but what I'm wanting to ask of you guys, is this:
Should this be considered a bona fide "Orange Problem" or is this quite common with all broadband providers and just fits the bill of "unlucky" as BT are having line/exchange problems? Thanks in advance for your advice.
Hi tonyagana.
" Should this be considered a bona fide "Orange Problem" "
Simple answer YES !!!
" is this quite common with all broadband providers "
It could, and sometimes is, a problem with any ISP. Though Orange are at the top of the league by miles for this.
Hmmm Orange will say this, it's their favourite cop out, yet you as a customer have no way of proving or disproving what Orange say. It's a strange state of affairs that when people move on after having these problems, their new provider doesn't have the same ' line ' problems.
Just out of qureosity did you previously have a broadband connection on that line, did it work OK, who was it with?
If your previous connection was OK, and it's the same line, then who could be at fault ?
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
They will say anything and their call back in 48 hours after a line check script is lies and makes money for them its a shame people fall for it and its usually too late
_________________ ex Freeserve/Wanadoo/Orange Blog
I've never had broadband at home before (however, the computer has been connected previously at a different address).
I rang again over the weekend and they told me I could try and check with BT as to the problem at the exchange. I called BT (or should that be IT for Indian Telecom) and after calling 6 or 7 different numbers I spoke to a helpful chap who informed me the issue at the exchange had been resolved on the Friday. Armed with a reference number from BT, I called Orange back and rammed that down their throats. They did a few more checks before telling me there was another fault on the line. AAARRRRRGGGGHHHHH!!!!!!!!
Guess what. I've got to call back in 48 hours.
Just one more thing. Why are people on here saying the calls cost money? Isn't calling 550 from your mobile free? I hope they are cos I was on for 2 hours last week.
Just one more thing. Why are people on here saying the calls cost money? Isn't calling 550 from your mobile free? I hope they are cos I was on for 2 hours last week.
Yes it should be free, it's when you call one of the 0870 numbers that you're paying for the call.
Well, I'm still not connected and I have lost pretty much all hope of ever getting connected. It's been around 10 weeks now but because it's technically "free" (with my mobile contract) I feel that I can't really complain with too much ammunition.
I do kick up a stink with people who have let me down (namely Catherine Woodcock at the north Tyneside call centre) but because I'm not paying for the "service" I'm running out of arguments. Can anyone help?
I've been messed around a huge amount and reading other posts on this forum does little but make me feel less and less like an individual case, but if anyone can give me some new ammo I'd be very grateful.
I can't believe this company is still advertising broadband.
The thing with free broadband is that Orange get their money every month regardless as you're paying for a mobile contract.
Whether the broadband works or not well they simply don't care as it was a freebie and they have you held in a contract for 12 months.
Orange are nothing more than a lying, robbing, incompetent, disgrace and there are good ISP s out there like Idnet who will provide a fantastic connection and fix problems quick.
This 'doing a line test' comes up in so many posts. Like Steve London said - it's nothing more than a script.
I lost my connection for 2 weeks and got this bull off them when I rang. I gave up and moved to Idnet by cancelling my Orange account.
There was no problem on my line, just Orange's lies.
Well, I've done it, I've pulled the plug. After 12 (yes, 12) "line tests" they finally put me through to tech support to try something new. At this point I said forget it. My problem should've been escalated after 2 unsuccessful line tests.
I now eagerly await my MAC code and a request to return their Deadbox and other kit. I'll play with them a bit before returning it I think.
If anyone is still persisting with these clowns, get out now.
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Thank you but I've spoken to 
