[I searched the forum to try and find if others had already posted this issue, obviously I didn't find the problem/answer. If this is previously discussed please link me and accept apologies for duplication.]
Is anyone having this problem:
https://membercentre.orange.co.uk asks for email address and password - give it the email address and password only to be told, We didn't recognize your email address or password. Please try again.
For those opting for submit the right username and password as the solution to my problem I should point out that if I go to http://orange.co.uk/ and enter the exact same details into the your email login box I can sign into email account -- so please try again.
The email address is a @fsnet.co.uk variety. I used to be able to sign into the member centre just after the change to Orange - haven't tried in a while. Any suggestions on what information needs to go in this login box (I've tried as per email account, member@ as per master account, without the @ and all that goes before as per old usernames, and even tried feeding it the .fsnet.co.uk@fs details as per used on router. So I've given it correct info from what it is asking for - and all possible variations I can think of - on the basis they aren't being accurate enough in what they are asking for.
Really don't much fancy dealing with customer support :-/ ... if it comes to that I guess I 'll just get a MAC code and leave them. Not paying all but £28 a month for this...
Well according to customer support this is proving common - they enter the details and verify the problem. 'course they can't help - since it is of a technical nature. Need to contact technical support - most excellent they proved to be. Just as per customer support they enter the details, confirm the problem and announce there is nothing they can do. A known problem with their website. Great :-/ -- so why no notice on the website stating the current difficulties some members are having? Would have been nice of them, and saved me a call. Gonna have to keep an eye on this see how quick it gets sorted.
[I searched the forum to try and find if others had already posted this issue, obviously I didn't find the problem/answer. If this is previously discussed please link me and accept apologies for duplication.]
Is anyone having this problem:
https://membercentre.orange.co.uk asks for email address and password - give it the email address and password only to be told, We didn't recognize your email address or password. Please try again.
For those opting for submit the right username and password as the solution to my problem I should point out that if I go to http://orange.co.uk/ and enter the exact same details into the your email login box I can sign into email account -- so please try again.
The email address is a @fsnet.co.uk variety. I used to be able to sign into the member centre just after the change to Orange - haven't tried in a while. Any suggestions on what information needs to go in this login box (I've tried as per email account, member@ as per master account, without the @ and all that goes before as per old usernames, and even tried feeding it the .fsnet.co.uk@fs details as per used on router. So I've given it correct info from what it is asking for - and all possible variations I can think of - on the basis they aren't being accurate enough in what they are asking for.
Really don't much fancy dealing with customer support :-/ ... if it comes to that I guess I 'll just get a MAC code and leave them. Not paying all but £28 a month for this...
Thanks,
(they really are) makingme:-@
Getting the same problem as I was thinking of upgrading to the new 'unlimited' package.
I emailed Orange who said they were having problems with 'some accounts' and it would be fixed 'as a priority' -heard that one before!
Hmmmm lets see, why have a free service via the membercenter?when we can disable it, then everyone has to phone up !
Note to all C/S agents:- we must not forget to keep them hanging on as long as possible, and whatever we do we must not find a solution on the first call,evenif we know of one, and don't forget to ask them to phone back later to see if we have found a solution and when they phone back don't forget to turn the page in the excuse book and ask them to phone later.............................
Does this sound familiar ?
Make more money out of the poor suckers
Strange but they never have ' system ' problems for months on end that prevent them from taking our money do they
I found that the email address field appears to be case sensitive in the member centre but not when logging into my email account . To get into the member centre I need to put my email address in lower case and my password in upper case.
https://membercentre.orange.co.uk asks for email address and password - give it the email address and password only to be told, We didn't recognize your email address or password. Please try again.
Help! I'm having the same problem!
I can't sign into my account or web email from the Orange homepage.
Initially I put it down to one of those Orange glitches, but this has been for a few days now, and after reading posts on this forum I'm just a little worried that the freeserve email might disappear.
We can still connect ok, and can still receive emails through thunderbird, though I can't set up a new thunderbird account on the other PC (invalid password).
I'm also getting error messages on Outlook Express (invalid password/login pair).
Checking through my inbox I noticed that the last email I received from Orange was in February, so I'm wondering if our freeserve/wanadoo/orange account might be on it's way out through some admin error. We have had the same freeserve email addresses since dial up.
Any ideas? I have tried the password several times in case I typed it wrong.
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Hmmmm lets see, why have a free service via the membercenter?when we can disable it, then everyone has to phone up ! 
