Hi Steve, I believe I just replied to you over on ADSL Guide [as Pod].
Anyway, just to update here as well, I have spoken to a CSA a few times this week and he stated that a lot of users are experiencing the PPP Server Down error and the account has been added to a 'multiple user ticket' which is sitting with technical support as there is NO FIX for this problem.
The account holder has now spent over £100 on subs and tech support phone calls and is still no nearer to an active connection. Enough is enough, so come Friday if there is still no connection it's goodbye Orange and thanks for nothing.
I imagine the fun will then start trying to get the ADSL marker removed from the line so the user can sign up to another ISP...
I'll end this post now as I can feel a tirade of expletives coming on.
Last edited by Morlock on Tue Sep 12, 2006 3:42 pm; edited 1 time in total
I've had ppp down (or similar - my router says 'timeout in LCP negotiation') for over two months - every day Orange has tried new things to correct this problem with no joy, as I was on the VIP spreadsheet they were 'obliged to try'.
I'm now awaiting IP stream to be placed back on my line so I can get a MAC code - they've given up!!!!
I'm sure one day this long term problem will be fixed (maybe Xmas 2010)..
I presume IPStream would be the next step with this account, but both I and the account holder are sick to death of Orange, they have left a real bad taste in our mouths, kind of like when you bite into an unpeeled Orange.
I found an ISP who does free activation so migration is not a problem in that respect, nor is the downtime associated with cancelling the account as it has never been up!
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
Morlock wrote:
Hi Steve, I believe I just replied to you over on ADSL Guide [as Pod].
Anyway, just to update here as well, I have spoken to a CSA a few times this week and he stated that a lot of users are experiencing the PPP Server Down error and the account has been added to a 'multiple user ticket' which is sitting with technical support as there is NO FIX for this problem.
The account holder has now spent over £100 on subs and tech support phone calls and is still no nearer to an active connection. Enough is enough, so come Friday if there is still no connection it's goodbye Orange and thanks for nothing.
I imagine the fun will then start trying to get the ADSL marker removed from the line so the user can sign up to another ISP...
I'll end this post now as I can feel a tirade of expletives coming on.
AAhh yes i will look over on adsl guide shortly your friends problem has no signs of being resolved does it i wouldn't even wait till friday especially after all this time, OMG £100 on subs and TS you would have thought they would have offered you a MAC by now its ridiculous more problems coming when you try and get a refund how they get away with it with so many people is beyond me
Regards
_________________ ex Freeserve/Wanadoo/Orange Blog
Well, after yet another failed call back to myself regarding the accout, the account holder finally had enough today and cancelled the account.
The customer service agent even had the audacity to LIE to the account holder and said he had phoned me yesterday! Well I.S. [CSA initials] there is such a thing as 1471 which proves beyond a shadow of a doubt that you DID NOT PHONE ME YESTERDAY AT ANY POINT WHATSOEVER.
Orange have now tried to make me out to be a liar to a friend I have known for 15 years, your company is an absolute disgrace.
Thanks again to K, adminstrator here, who tried to help by highlighting the issue in the media. I suspect losing one potential customer will not have much affect on their profit margin so why should they care?
Finally, after, God I have lost count of how many weeks, six months or thereabouts, my friend has finally got a BB service, not with Orange though.
It is such a relief to deal with an ISP that values customers and provides an efficient service, unlike Orange who took money for a service which was completely unusable for six months, lied about line tests being booked, lied about phone calls which they supposedly made and generally exerted no effort whatsoever to solve an ongoing issue, even once the ISPA were involved.
All monthly fees were repaid, an offer of £25 compensation made (after demanding it) which was refused, then an offer of £50, refused, but finally settled on £75.
No doubt about it, I will avoid ANY Orange services for the rest of my life and will advise anyone else to do the same.
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