30111987, keep a good record of the times and dates and problems of all telephone calls, make a record of costs etc and if the problem persists you will have a mound of information to copy and send to their head office and argue to the managers with =p But seriously you could demand that they re-inburse you? Another option is to suggest that they call you back when a competant member of staff is at hand .... like never
_________________ You only pay those who shout the loudest, i think we should be paid =p
I've left my Livebox on all the time since upgraded since 5th Oct.
The speed is stuck at constant 3.81mb
ADSL firmware version : A2pBT009.d16m-1
Connection mode : G.DMT
Type : Fast
Noise margin (dB) : 6.3
Attenuation (dB) : 38.0
Attainable download rate (kbps) : 4640
ADSL status : Connected [0]
Downstream Upstream
Rate (kbps) 4608 448
Do you think that I should turn off at night?
Turning it off probably won't help a great deal. From those stats you're not likely to get much more speed because of the noise margin. Faster means it would go down more and below 5/6 you're likely to start getting disconnections.
BTW Turing off is like a disconnection and the BT system will see it as an unstable connection if you do that a lot. Better to go into your livebox/router and simply tell it to disconnect. Thats supposed to make it negociate the disconnection meaning the BT system doesn't count it towards the connection being unstable.
phoned the tech line again
the automated voice said they were aware of a fult with some customers and their lines were v busy
after 25 minutes it put me through to a guy in India (wireless and talk) which was the wrong department
He then transferred me to a guy in the UK when he could offer no help.
I was informed there was possible line fault (I know the BRAS profile is stuck) and it would take another 24 hours to get the complete results.
What a waste of my time and money!
I think everyone has been here at one stage or another. I have several times.
Save yourself some grief and phone up and tell them you want to cancel your contract. When they ask why you'll be put throgh to someone who is a little more helpful. If they treat you like they did me they'll give you a month free and promise to put it right in 48 hours. It took them 5 days but I am now back at 2meg plus. Before it was 64 to 140k.
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
Quote:
BTW Turing off is like a disconnection and the BT system will see it as an unstable connection if you do that a lot. Better to go into your livebox/router and simply tell it to disconnect. Thats supposed to make it negociate the disconnection meaning the BT system doesn't count it towards the connection being unstable.
I have read in several places that the BT software on Max lines recognises wether someone disconnects by turning of their router or manually disconnects and the router losing connection if i can find the links ille will post em.
Thanks Elhana for ur reply in the SSID post
_________________ ex Freeserve/Wanadoo/Orange Blog
the system put me through to wireless an talk support in India again!
I couldn't hear the woman properly because the line quality was so poor but it seemed she was giving me another number to phone.
I ran 08700102462 pressed option 1,5,5 for other broadband problems and go through to a guy from the Apple MAC support!
He was able to pull up the tests and said it was still with BT but he could help more because it was the wrong department. Gave me the 08702202002 nu,mber which was the one I phoned in the first place!
I will try again tomorrow. If I get no luck I'll be calling cancellations!
ADSL firmware version : A2pBT009.d16m-1
Connection mode : G.DMT
Type : Fast
Noise margin (dB) : 6.4
Attenuation (dB) : 38.0
Attainable download rate (kbps) : 5792
ADSL status : Connected [0]
Downstream Upstream
Rate (kbps) 5760 448
However the speed has remained at 3.83
I assume you go those stats at a different time of day than before? Roughly between 6pm and 11pm is the busy period and often you won't be able to sync to quite a high speed as other times.
That sync should allow for 5 meg but it depends on the data profile its on. As I understand it the system is quick to downgrade it to try and keep stability when it sees multiple "disconnections" as a sign. However upgrading the speed takes longer, 3 days seems to be a common figure. Depends on recent usage, sync speeds, disconnections etc.
If you check with some of the previous links you'll be able to find what data profile you're currently on, probably 4 meg but you never know.
Got home from uni about 20 minutes ago to find the talk light not on my livebox.
Switched on my pc and the internet was dead so I knew something had happened. Turned the livebox off, waited about 2 minutes and switched it back on.
All the lights came back on as expected and a few speed tests have confirmed that BT seem to have done something and fixed the issue of my stuck profile. I don't think I'll bother phoning Orange unless it reverts back to 2mb or something
Right now I'm getting about 4-6meg and my router is syncing at full speed.
I have also ran the BT speed tester and my IP profile is set to 7150 so it looks like either they restarted the training period or manually set it to max.
Thanks to everyone on Orange Problems for your advice.
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