My sister has been getting this message all day. Her conversations with Wanadoo support have not been getting her very far. The guy from Wanadoo said it is their servers causing problems.
From reading the posts on this site, it looks like she is not alone and also perhaps she should not expect her service to be restored anytime soon.
Personally, I think you might as well have a direct relationship with the devil and suggest she dumps Wanadoo and gets connected via BT directly. That way, you can at least stop paying the phone bill to provoke BT into action. Stop paying you Wanadoo bill and what do BT Wholesale care?
I had to go down this route when BT Wholesale killed my original ADSL triallist connection with Demon Internet on 25 Feb this year. It took around 6 weeks, ceasing my Demon account, ceasing my BT phone bill, and an abortive attempt to join Nildram before I was able to get Broadband back via BT Broadband.
All sounds suspiciously like anti-competitive activity by BT to me. I think the Office of Fair Trading and OFCOM should be looking at the situation more closely and ISPs like Wanadoo should be complaining too.
In case anyone at Wanadoo wants to look at her account it includes the name bassimac in her original Freeserve account name.
My sister has been getting this message all day. Her conversations with Wanadoo support have not been getting her very far. The guy from Wanadoo said it is their servers causing problems.
Blimey, that sounds positive if they admitted the problem was their end. More than I've had from them
I am beginning to think there's a serious fek up somewhere between BT & Wanadoo networking which no-one is admitting to or able to sort out short term. I feel we're definitely being fobbed off.
My sister has been getting this message all day. Her conversations with Wanadoo support have not been getting her very far. The guy from Wanadoo said it is their servers causing problems.
Blimey, that sounds positive if they admitted the problem was their end. More than I've had from them
I am beginning to think there's a serious fek up somewhere between BT & Wanadoo networking which no-one is admitting to or able to sort out short term. I feel we're definitely being fobbed off.
My sister has been getting this message all day. Her conversations with Wanadoo support have not been getting her very far. The guy from Wanadoo said it is their servers causing problems.
Blimey, that sounds positive if they admitted the problem was their end. More than I've had from them! Without cross-posting my woes, I've been without for 6 weeks now, but had 6 months of trouble-free Livebox connection at around 2MB onto a crappy BT line that previously wouldn't raise more than 44k on dial up. When it worked, it was fab.
I am beginning to think there's a serious fek up somewhere between BT & Wanadoo networking which no-one is admitting to or able to sort out short term. I feel we're definitely being fobbed off.
AFAIK BT Wholesale (And BT as a whole) have been investigated for anti-competitive behaviour in the past, and "Shamming off" ISP's using BT Systems..
[Edit]
Danny.. No-one in wanadoo will be legally allowed to look at the account.. DPA Law..
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Ex-Wanadoo Employee as of beginning of 2006
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My Disclamer:
Information given as Goodwill, and is not binding in ANY form.
Had exactly the same problem using a livebox (soon to be ditched for some linksys kit) This happened twice this year. First time round I had someone I know who works for one of BTs many companies run a line check which in her technical parlance came back with a lot of "unhappy faces". Diagnosis, one of BTs engineers prob spilt their coffee on it or randomly fudged up in some way, shockingly common btw.
Armed with this I called up wanadoo who had to check the line for themselves and told me to call back a day later. Was away for the weekend and when I came back everything was fine so assumed problem was gone.
One month later same thing happens, this time on contacting wanadoo got through to someone far more helpful who sent out a firmware update for the livebox. ABout half hour of fiddling later the box was up and running and working perfectly. Apparently a dodgy router can take out the ADSL line if its not updated to run on a 2 meg connection.
If its a USB modem thats having trouble I would assume a driver update if available may sort this as well.
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