My new contract clearly states that I have signed up for FREE broadband, and this has now been confirmed on the phone today that it will finally be set up correctly.
To the best of my knowledge, if Orange now attempt to take any payment from me for Broadband services, then Orange will be in breach of contract and I will take the matter to my solicitor and trading standards.
I will also cancel the direct debit instruction to prevent this from happening.
You'll be disconnected and will have to start the whole process again. They need direct debit details in case you make any chargeable calls through the livebox. Their terms and conditions are clear about this.
If you've cancelled your direct debit then call them immediately to set up a new one.
Also, although I'm the customer service issues you've experienced were frustrating and you want to vent, they hardly amount to "nothing but problems since 1999" do they? If they were that bad, and the problems were "constant" then you would have left years ago surely.
My new contract clearly states that I have signed up for FREE broadband, and this has now been confirmed on the phone today that it will finally be set up correctly.
To the best of my knowledge, if Orange now attempt to take any payment from me for Broadband services, then Orange will be in breach of contract and I will take the matter to my solicitor and trading standards.
I will also cancel the direct debit instruction to prevent this from happening.
You'll be disconnected and will have to start the whole process again. They need direct debit details in case you make any chargeable calls through the livebox. Their terms and conditions are clear about this.
If you've cancelled your direct debit then call them immediately to set up a new one.
Also, although I'm sure the customer service issues you've experienced were frustrating and you want to vent, they hardly amount to "nothing but problems since 1999" do they? If they were that bad, and the problems were "constant" then you would have left years ago surely.
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
Are you joking loomer by the posts ive seen on all the forums not many customers can use the talk cos it never works like the broadband that Orange happily charge them for.
_________________ ex Freeserve/Wanadoo/Orange Blog
Are you joking loomer by the posts ive seen on all the forums not many customers can use the talk cos it never works like the broadband that Orange happily charge them for.
Whether it works or not you still have to have a payment method active on your account or the account will be cancelled.
I had a similar experience where I was charged after my free broadband was to start and cancelled my direct debit in a fit of rage. My account came close to being cancelled which would have meant waiting for my line to be deprovisioned and then waiting God knows how long for the new account to be set up again.
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
While thats true most people simply havn't got the money to pay for a service they havn't got or wait weeks or even months to get, (which isnt suprising seeings tech support havn't got a clue what they are talking about and read from a script) even when the customer has had enough and want to leave Orange do all they can to make it awkward or impossible for them to leave they tried it with me only i wasn't such an easy touch. These contracts are a rip off and its slowly coming to light now how disgraceful Orange treats its customers.
_________________ ex Freeserve/Wanadoo/Orange Blog
My new contract clearly states that I have signed up for FREE broadband, and this has now been confirmed on the phone today that it will finally be set up correctly.
To the best of my knowledge, if Orange now attempt to take any payment from me for Broadband services, then Orange will be in breach of contract and I will take the matter to my solicitor and trading standards.
I will also cancel the direct debit instruction to prevent this from happening.
You'll be disconnected and will have to start the whole process again. They need direct debit details in case you make any chargeable calls through the livebox. Their terms and conditions are clear about this.
If you've cancelled your direct debit then call them immediately to set up a new one.
Also, although I'm the customer service issues you've experienced were frustrating and you want to vent, they hardly amount to "nothing but problems since 1999" do they? If they were that bad, and the problems were "constant" then you would have left years ago surely.
I have not been disconnected as they have finally managed to put me onto the free package and I do not make phone calls through my live box as I don't own a handset to plug in to it.
I now have had a refund finally from Orange although I did not pay them anything in the first place and they've given me a refund of the £17.99 for free!!
I had my first contract with Orange in 1999 and did leave at the end of that one due to problems but I decided to hace another go a few years ago due to the fact that Orange was the best phone reception in my area.
If you'd actually read the letter you'd know that.
My new contract clearly states that I have signed up for FREE broadband, and this has now been confirmed on the phone today that it will finally be set up correctly.
To the best of my knowledge, if Orange now attempt to take any payment from me for Broadband services, then Orange will be in breach of contract and I will take the matter to my solicitor and trading standards.
I will also cancel the direct debit instruction to prevent this from happening.
You'll be disconnected and will have to start the whole process again. They need direct debit details in case you make any chargeable calls through the livebox. Their terms and conditions are clear about this.
If you've cancelled your direct debit then call them immediately to set up a new one.
Also, although I'm sure the customer service issues you've experienced were frustrating and you want to vent, they hardly amount to "nothing but problems since 1999" do they? If they were that bad, and the problems were "constant" then you would have left years ago surely.
I have not been disconnected as they have finally managed to put me on the free package. I have had a free refund of £17.99 as I have not actually paid anything in the first place, this only proves the point that no-one knows what is going on!
I do not make any phone calls as I do not own a handset to plug into my live box.
I had my first contract in 1999 and (If you'd actually read the letter you'd know this) did leave after the problems but tryed again a few years ago as Orange gave the best reception on my phone in my area.
I work for Orange, and I was directed to this site in light of the recent security breach. I don't want to say much more about myself as I don't know if I'm breaking any rules by posting on here.
Here's some figures for you. Wanadoo currently have some 22,000,000 customers. It's estimated that about 600,000 customers have ongoing problems, just under 3%.
3% or not - 600,000 people is a huge amount of unhappy customers...
let's see if they all were on the £27.99 tarrif, and they all leave...that's
oh... £201,528,000 in lost revenue...no matter how you spin it that it a severe financial loss.
XeniX wrote:
A large number of customers seem to be under the impression that us Wanadoo/Orange agents sit here thinking, 'OK lets spin this chap some lies and really wind him up'. We work from the information given to us by the customer (which, I might add, is usually abysmally poor. For your information, saying "It doesn't work", or, "It says page not displayed", tells us NOTHING), and the (very) basic training we receive. We are human beings and thus, are less inclined to feel compassionate about your situation upon receiving a torrent of abuse and obscenities. A lot of customers with ongoing problems seem to expect the agent to accept the abuse because they have called so many times before. Bear in mind, it is likely that the agent you are shouting at has not dealt with the account before, and is likely to take the abuse as a personal attack.
there's an old saying..."if you can't stand the heat get out of the kitchen'
XeniX wrote:
Another point I would like to make, those of you who continually threaten us with legal action, you are making an utter prat of yourself. Orange currently have a restraining order in place that prevents any representative of Watchdog from entering any of its callcentres.
Oh I see you are prepared for bad publicity - that in itself is an admission there's a problem
XeniX wrote:
In conclusion, if you had read the terms and conditions when you signed up, you would be aware that the problems you are experiencing may occur. You were warned, so shut the f*** up and stop complaining.
We do understand there may be some temporary connection issues, but 2 Months of the same excuses???
Well taking into account my situation, I was NOT warned about any changes to account until AFTER it had already started...and already broken.
The fact the support people were completely unaware of this shows how unprepared Orange were.
I'm sure phone , electricity, gas and water suppliers have the same 'get out' clauses in their small print, but I ask, who would tolerate no phone, gas, electricity or water for 2 months???
The age we live in , broadband is as much of a utility as any other. As a 'supposed' communications company it is incomprehensible that Orange can't understand this.
...oh and we have the RIGHT TO COMPLAIN, We are your CUSTOMERS.
What you seem to have completely forgotten in your ranting is:
...and without us complaining you wouldn't have a job!
XeniX wrote:
I'm truly sorry if this sounds harsh but I'm sick of taking abuse from disgruntled end users.
That is all,
XeniX
Again you're missing the point, when you are given the same bullsh1t every time could call a premium number, because nothing works, nothing is done to fix it, you go out of your way to accomodate line tests etc, and still nothing is done. It does get to the point were even the mose calm and collected person will 'snap'.
After 7 weeks of no service,countless excuses, line tests etc...
I waited in 3 times for your poxy engineers to call up and run tests which was arranged through Customer care.
Not once did they call.
No excuse given.
No apology given.
Customer service?? not a f#cking hope!
My new contract clearly states that I have signed up for FREE broadband, and this has now been confirmed on the phone today that it will finally be set up correctly.
To the best of my knowledge, if Orange now attempt to take any payment from me for Broadband services, then Orange will be in breach of contract and I will take the matter to my solicitor and trading standards.
I will also cancel the direct debit instruction to prevent this from happening.
You'll be disconnected and will have to start the whole process again. They need direct debit details in case you make any chargeable calls through the livebox. Their terms and conditions are clear about this.
If you've cancelled your direct debit then call them immediately to set up a new one.
Also, although I'm sure the customer service issues you've experienced were frustrating and you want to vent, they hardly amount to "nothing but problems since 1999" do they? If they were that bad, and the problems were "constant" then you would have left years ago surely.
I have not been disconnected as they have finally managed to put me on the free package. I have had a free refund of £17.99 as I have not actually paid anything in the first place, this only proves the point that no-one knows what is going on!
I do not make any phone calls as I do not own a handset to plug into my live box.
I had my first contract in 1999 and (If you'd actually read the letter you'd know this) did leave after the problems but tryed again a few years ago as Orange gave the best reception on my phone in my area.
Do you have an active direct debit on your account? If not, you will be disconnected whther you're on the free package or not.
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